Kimberly Houlihan
San Jan Del Sur,Nicaragua
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Airbnb Host
Shauna Lupcho
Moab, UT
12.2021 - 12.2023
- Provided concierge services such as arranging transportation or restaurant reservations.
- Answered telephones to assist customers and resolve issues.
- Greeted guests upon arrival and provided information about the property and local area.
- Responded to and resolved guest issues or complaints.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
Wells Fargo/ Night Sanitation Key Holder
Merchants Building Maintenance
Moab Ut, UT
05.2020 - 12.2022
- Provide cleaning, upkeep and maintenance of Wells Fargo Bank In Moab
- Sanitize and disinfect all inside and outside of the property
- Dispose of waste according to state regulations and procedures established by the company
- Ability to understand and follow instructions
- Maintain stock of all cleaning supplies.
- Assisted in general housekeeping to maintain store image.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Inspected physical condition of store premises to identify any maintenance issues.
Professional Cleaner
Vacasa
Moab, UT
03.2020 - 12.2022
- Clean high-end homes in Moab, Ut
- Remove trash and debris to collection receptacles and empty home trash cans
- Complete, organize, clean, and sanitize the kitchen
- Straighten, clean, and restock bathrooms
- Sweep, vacuum, mop or buff all flooring
- Deep clean problem areas in all homes
- Inspect and maintain all lighting fixtures, wash baseboards, and clean under furniture.
Retail Store Owner
NOVA STELLA
San Juan Del Sur, Nicaragua
04.2016 - 12.2019
- Increased business sales utilizing product knowledge
- Generated brand awareness and positive product impressions to increase sales
- Build relationships with customers to increase the likelihood of repeat business
- Managed all aspects of store operations, organization, maintenance and purchasing functions
- Supervised and directed all merchandise and shipment processing
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Sales Manager
AURIC
01.2013 - 03.2016
- Promptly resolved all customer requests, questions and complaints
- Managed the workflow of all business processing including the preparation of reports to support the sales department
- Achieved long-term account success by promoting brand effectiveness and product benefits
- Enhanced team morale by incentivizing contests and spiffs
- Collaborated with sales representatives during customer transactions to offer exceptional service
- Built relationships with customers and the community to establish long-term business growth.
Education
Tefl, Tesol - Certificate of Teaching English Abroad
Itt International
On Line03-2022
Orange Coast Community College, La Vista High School
Skills
- Problem-solving
- Materials Inspection
- Activity Reporting
- Equipment Maintenance
- Quality Control
- Inventory Monitoring
- Facilities Management
- Customer Service
- Sales
- Operational Systems Monitoring
- Reporting
- Inventory Management
- Relationship Building
- Guest Experiences
- Social Media Networking
- Group Bookings
- Decision-Making
- Reservations Management
- Marketing
- Guest Services
- Payment Processing
Timeline
Airbnb Host
Shauna Lupcho
12.2021 - 12.2023
Wells Fargo/ Night Sanitation Key Holder
Merchants Building Maintenance
05.2020 - 12.2022
Professional Cleaner
Vacasa
03.2020 - 12.2022
Retail Store Owner
NOVA STELLA
04.2016 - 12.2019
Sales Manager
AURIC
01.2013 - 03.2016
Tefl, Tesol - Certificate of Teaching English Abroad
Itt International
Orange Coast Community College, La Vista High School