Kimberly Humbert
Cedar Rapids,Iowa
Summary
Results-focused individual who thrives in fast-paced environments. Committed to accuracy and efficiency through job knowledge and attention to detail. Highly service-minded and professional with customers and team members alike.
Overview
14
14
years of professional experience
Work History
Patient Service Coordinator
Mercy Physician Services
Cedar Rapids, Iowa
01.2022 - Current
- Answers telephone and disburses calls conveying messages accurately and appropriately
- Schedules, cancels, reschedules and confirms patient office visits
- Registers patients in Epic and collects accurate demographic information
- Collects co-pays or balances due on accounts
- Maintain and accurately balances cash drawer
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care
- Closes office, transfers telephones to answering service, secures safe and locks front doors
Administrative Clerk/Lease Cashier
Toyota Financial Services
Cedar Rapids, IA
06.2016 - 01.2022
- Accurately process lease payoff request for customers in timely manner
- Maintain 98.23% productivity and 99.6% quality
- Document activities on customer accounts such as title releases
- Contact dealers or customers directly as needed to fulfill requests for payoff
- Manages customer accounts in organized manner providing follow up to get accounts closed promptly
- Train new employees on lease processes
Customer Loyalty Advocate
Toyota Financial Services
Cedar Rapids, IA
06.2014 - 06.2016
- Managed large volume of inbound and outbound calls while providing excellent customer service on end of lease options
- Handled customer service calls during heavy call volume and resolved customer service issues using company processes and policies
Administrative Clerk
Aerotek-Toyota Financial Services
Cedar Rapids, Iowa
03.2013 - 06.2014
- Accountable for promptly entering retail and lease auto financing data
- Managed list of calls to dealerships to request odometer statements and calls from dealers to process claims
Service Coordinator
Colony Heating And Air
Cedar Rapids, IA
03.2012 - 12.2012
- Received customer service calls, scheduled and dispatched team of 9 + service technicians while managing service technicians schedules
- Ran reports to help track technicians time on calls to prepare for payroll processing
- Processed payables for Service Department and developed new system to simplify billing process
Payroll/Human Resource Assistant
Integrated DNA Technologies
Coralville, IA
10.2008 - 03.2012
- Accurately processed payroll for over 250+ hourly, non exempt and exempt employees while facilitated payroll issues for employees and managers
- Coordinated interviews for manager and prepared offer letters, employee agreements and rejection letters
- Provided administrative support to include payroll, benefits, recruiting, wellness, training and special projects
Education
High School Diploma -
Columbus Community High School
Columbus Junction, IA02.1983
Skills
- Detail-oriented
- Ability to work both as team and as self motivated individual
- Inbound and outbound calling
- Customer experience/relationships
- Proficient in Microsoft Office Suite
Timeline
Patient Service Coordinator
Mercy Physician Services
01.2022 - Current
Administrative Clerk/Lease Cashier
Toyota Financial Services
06.2016 - 01.2022
Customer Loyalty Advocate
Toyota Financial Services
06.2014 - 06.2016
Administrative Clerk
Aerotek-Toyota Financial Services
03.2013 - 06.2014
Service Coordinator
Colony Heating And Air
03.2012 - 12.2012
Payroll/Human Resource Assistant
Integrated DNA Technologies
10.2008 - 03.2012
High School Diploma -
Columbus Community High School