Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LUIS VADO

Boston,MA

Summary

Experienced in hospitality and patient services, demonstrating strong customer care skills and effective multicultural communication. Proficient in English and Spanish, facilitating support for diverse clientele. Dedicated to upholding safety and professionalism while delivering exceptional service in all interactions.

Overview

5
5
years of professional experience

Work History

Patient Service Coordinator

Fenway Health
Boston, MA
03.2024 - Current
  • Serve as a vital liaison between patients and healthcare providers, ensuring a compassionate, efficient, and patient-centered experience.
  • Demonstrate a strong commitment to service excellence by facilitating seamless access to care and maintaining high standards of communication and administrative accuracy.
  • Coordinate and manage patient appointments, optimizing scheduling workflows to support timely access to care.
  • Verify insurance coverage and eligibility, ensuring accurate billing and minimizing administrative delays.
  • Maintain and update electronic medical records in compliance with HIPAA and organizational protocols.
  • Facilitate clear and respectful communication between patients and clinical teams, addressing inquiries and concerns with professionalism and empathy.
  • Support front-desk operations, contributing to a welcoming and organized environment for all patients and visitors.

Host

Stockyard Restaurant
Boston, MA
12.2023 - Current
  • Served as the primary point of contact for guests, ensuring a welcoming and organized front-of-house environment.
  • Demonstrated strong interpersonal skills, attention to detail, and a commitment to delivering an exceptional dining experience.
  • Greeted guests with warmth and professionalism, setting a positive tone for their visit.
  • Managed reservations and waitlists using digital and manual systems to optimize seating flow and minimize wait times.
  • Coordinated table assignments efficiently, balancing guest preferences with operational needs.
  • Communicated clearly with guests regarding wait times, seating arrangements, and special requests.
  • Collaborated closely with servers, bussers, and management to maintain smooth service and uphold high standards of hospitality.
  • Monitored dining room activity to anticipate guest needs and support overall service quality.

Customer Service Agent

SITEL Nicaragua
, Nicaragua
04.2021 - 08.2023
  • Served as a frontline representative for Capital One, managing inbound customer communications with a focus on delivering exceptional service and support.
  • Demonstrated professionalism, empathy, and efficiency in every interaction, ensuring customer satisfaction and reinforcing brand trust.
  • Responded to high volumes of inbound calls, addressing customer inquiries with clarity, courtesy, and urgency.
  • Delivered accurate information regarding Capital One products, services, and account details.
  • Resolved customer concerns and complaints with a solutions-oriented approach, maintaining composure and empathy under pressure.
  • Maintained a positive and professional demeanor while navigating complex customer issues and ensuring timely resolution.
  • Adhered to company protocols and compliance standards, contributing to overall service quality and performance metrics.

Education

Postgraduate Degree in Marketing Management and Strategy -

UNICIT
Managua, Nicaragua
11.2021

Bachelor of Business Administration - Marketing

UNICIT
Managua, Nicaragua
11.2020

Skills

  • Customer service excellence
  • Expertise in conflict de-escalation and resolution
  • Safety compliance and detail orientation
  • Collaborative teamwork and cross-cultural communication
  • Highly structured and detail-oriented

References

  • Nicole Nunez, Boston, MA, 857-424-8897
  • Irvin Jonhson, Boston, MA, 857-417-7459
  • Xhulia Melendez, Boston, MA, 781-588-6809

Languages

  • Spanish, Native
  • English, Fluent

Timeline

Patient Service Coordinator

Fenway Health
03.2024 - Current

Host

Stockyard Restaurant
12.2023 - Current

Customer Service Agent

SITEL Nicaragua
04.2021 - 08.2023

Postgraduate Degree in Marketing Management and Strategy -

UNICIT

Bachelor of Business Administration - Marketing

UNICIT

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