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Kimberly Huynh
Kaufman,TX
Work Preference
Summary
Operations manager with a strong focus on problem solving, budget management, and compliance assurance. Increased production by 68% through the implementation of best practices for operational efficiency. Dedicated to applying expertise to achieve impactful results in future initiatives.
Overview
14
14
years of professional experience
Work History
District Operations Manager
Amtex Auto Insurance
Dallas, Texas
02.2022 - Current
- Increased production by 68% within 6 months through alignment of teams and resources with organizational goals.
- Developed and implemented operational policies that enhanced district efficiency.
- Established a framework for identifying inefficiencies and applying optimization strategies.
- Anticipated operational challenges, creating effective contingency plans.
- Acted as problem-solver to maintain stability and continuity in operations.
- Directed operations across 6 locations, optimizing staffing workflows and enhancing performance execution.
- Developed best practices for insurance underwriting processes, ensuring compliance and efficiency.
- Creating training processes and materials implemented by the entire organization
Client Support Specialist
Bridgepoint Insurance
Kaufman, Texas
06.2020 - 02.2022
- Managed portfolio of multistate clients across product lines including pet jewelry, home, commercial, auto, and workers' compensation insurance, ensuring tailored service for diverse needs.
- Provided exceptional support to clients, strengthening long-term relationships and enhancing client retention.
- Anticipated client needs to provide outstanding support, improving overall customer satisfaction and engagement.
- Reviewed existing policies and procedures related to underwriting.
Inside Sales Account Executive
Kemper Insurance
Dallas, TX
06.2018 - 07.2020
- Enhanced customer relations with general agency, resulting in 75% increase in productivity.
- Managed channels consistently, leading Louisiana to achieve top ranking in profitability and retention.
- Implemented targeted marketing strategies that significantly improved engagement and outreach effectiveness.
- Hosted live webinars for agency owners and agents on product and system training.
- Developed and facilitated training sessions for sales organization.
- Utilized CRM and Tableau systems for data management and analysis.
- Selected for panel interview before an audience exceeding 300 attendees.
Operations Manager
Winns Services
Dallas, Texas
01.2012 - 01.2018
- Spearheaded implementation of strategic initiatives, aligning operations with business plan and profitability goals.
- Managed budgets and accounts, driving productivity and ensuring operational efficiency.
- Conducted cost analysis for projects to establish budget requirements.
- Coordinated scheduling of appointments and itineraries to streamline time management.
Education
Certificate - Organizational Leadership
Callejo-Botello Leadership Academy
Dallas, TX01-2025
Certificate - P&C License
TDI
Dallas, TX06-2021
Real Estate - Real Estate Agent
Champions Real Estate School
Plano, TX08-2020
Bachelor of Science - Business Management
National American University
Dallas, TX01-2019
Associate of Arts - Liberal Arts
Trinity Valley Community College
Athens, TXSkills
- Strategic planning
- Operational efficiency
- Performance optimization
- Budget management
- Risk management
- Compliance assurance
- Policy development
- Cross-cultural communication
Languages
Spanish
Native/ Bilingual
Timeline
District Operations Manager
Amtex Auto Insurance
02.2022 - Current
Client Support Specialist
Bridgepoint Insurance
06.2020 - 02.2022
Inside Sales Account Executive
Kemper Insurance
06.2018 - 07.2020
Operations Manager
Winns Services
01.2012 - 01.2018
Certificate - Organizational Leadership
Callejo-Botello Leadership Academy
Certificate - P&C License
TDI
Real Estate - Real Estate Agent
Champions Real Estate School
Bachelor of Science - Business Management
National American University
Associate of Arts - Liberal Arts
Trinity Valley Community College