Kimberly H. Watts
Mechanicsville
Summary
Management professional with more than 20 years of experience in retail management and services. Exceptional communication skills gained from interacting with staff, executive management and a diversified public. Possesses well developed customer service and public relations skills. Adept at hiring, competing staff and motivating highly productive teams to meet corporate objectives.
Overview
30
30
years of professional experience
Work History
Licensing Associate
Va Lottery
Richmond
08.2020 - Current
- Maintained accurate records of licensing transactions in internal databases.
- Managed database containing records related to licensing activities including issuance date, renewal date.
- Monitored expiration dates of existing licenses and notified applicants when renewal is due.
- Provided customer service support, responding to inquiries regarding licensing policies and procedures.
Assistant Store Manager, Vineyard Vines
Stony Point Fashion Park
09.2013 - 08.2020
- Operations/ Customer Manager responsible for driving sales through exceptional customer services. Coordinated fundraiser events to drive annual sales of 15k with 10% giving back to charity. Evaluates store operations for opportunities to enhance training, efficiency, productivity and profitability. Supports 20 employees to consistently meet payroll expectations.
Associate Store Manager, Talbots
Stony Point Fashion Park
08.2001 - 12.2008
- Managed the Petite store concept and supported all aspects of the store, including management of sales volume, customer service, visual presentation, profit maximization through expense control and company asset protection. Assisted in daily responsibilities of the store and assumed complete responsibility in the absence of the General Store Manager. Led by example and maintained a cohesive and dedicated staff through communication, training and individual accountability.
Assistant Store Manager
Kohl's Department Store
11.1997 - 06.2001
- Managed store with a value of 14 million dollars in sales annually. Analyzed merchandise sales, communicated with store management team and corporate office daily, processed freight, coordinated fashion presentations for community groups, trained associates, supervised more than 80 employees.
Assistant Store Manager
Burlington Coat Factory
09.1996 - 11.1997
- Acted as Store Manager for six months, supervised payroll, scheduled hours for more than 80 employees, created visual displays, coordinated associates for daily store and sales maintenance.
Education
B.S. - Family Resources, Textiles Fashion Business Association
West Virginia University
05-1995
Skills
- Strong management experience and staff development skills, quality management training, customer service, planning and allocating Strong operational and organizational skills (including the planning and execution of successful fashion shows for outside organizations) Experienced in business analysis, payroll, scheduling and inventory Highly skilled in leadership functions through intrinsic motivation and enthusiasm
Timeline
Licensing Associate
Va Lottery
08.2020 - Current
Assistant Store Manager, Vineyard Vines
Stony Point Fashion Park
09.2013 - 08.2020
Associate Store Manager, Talbots
Stony Point Fashion Park
08.2001 - 12.2008
Assistant Store Manager
Kohl's Department Store
11.1997 - 06.2001
Assistant Store Manager
Burlington Coat Factory
09.1996 - 11.1997
B.S. - Family Resources, Textiles Fashion Business Association
West Virginia University