Kimberly Isaac
Summit,MS
Summary
Proactive learner committed to continuous improvement. Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist Clerk
Department of Human Services
McComb, MS
04.2026 - Current
- Evaluated eligibility for assistance programs ensuring compliance with federal and state regulations.
- Conducted thorough case reviews to determine client eligibility based on documentation provided.
- Collaborated with multidisciplinary teams to streamline service delivery processes.
- Advised clients on available resources, benefits, and application procedures for assistance programs.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Teacher
Mississippi Action For Progress
McComb, MS
08.2023 - Current
- Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Implemented classroom management strategies to create a positive learning environment for diverse student populations.
- Adapted instructional materials and techniques to meet individual student needs and learning styles effectively.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking and teamwork among students.
- Assessed student progress regularly, providing feedback to guide academic improvement and support personal growth.
- Organized parent-teacher conferences to discuss student performance, fostering strong communication between home and school.
- Participated in professional development workshops to refine teaching practices and stay current with educational trends.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Customer Service Representative
Lowes Home Improvement
McComb, MS
06.2021 - 01.2023
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints by actively listening and providing effective solutions.
- Collaborated with team members to streamline service processes and improve workflow.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
Teacher Assistant
McComb School District
McComb, MS
08.2019 - 05.2022
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom management to foster a positive learning environment.
- Facilitated small group activities to enhance student engagement and participation.
- Monitored student progress, providing feedback to support academic growth.
- Organized classroom resources and materials for efficient daily operations.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Cashier/Customer Service
Walmart
McComb, MS
05.2018 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts to ensure financial accountability.
- Assisted in restocking shelves and organizing merchandise for optimal presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Child Development
University of Southern Mississippi
Hattiesburg, MSAssociate of Applied Science - Child And Family Science- Child Development
Southwest Mississippi Community College
Summit, MS05.2020
High School Diploma - undefined
South Pike Senior High
Magnolia, MS05.2018
Skills
- Relationship building
- Proactive Learner
- Excellent troubleshooting skill
- Punctual
- Effective
Timeline
Eligibility Specialist Clerk
Department of Human Services
04.2026 - Current
Teacher
Mississippi Action For Progress
08.2023 - Current
Customer Service Representative
Lowes Home Improvement
06.2021 - 01.2023
Teacher Assistant
McComb School District
08.2019 - 05.2022
Cashier/Customer Service
Walmart
05.2018 - 06.2021
Bachelor of Science - Child Development
University of Southern Mississippi
Associate of Applied Science - Child And Family Science- Child Development
Southwest Mississippi Community College
High School Diploma - undefined
South Pike Senior High