Kimberly Jackson
Brooklyn,NY
Summary
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
25
25
years of professional experience
Work History
Eligibility Specialist II
New York City Department of Social Services
Long Island City, NY
02.2022 - Current
- Company Overview: Civil Service
- Performs, interactive interviews to elicit eligibility information, obtain and/or verify financial employment, tax and personal demographic information and determine eligibility for public assistant programs and services
- Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
- Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and eligibility for participation in various public assistance programs and services
- Ensures accuracy and completion of application and declaration forms
- Resolves discrepancies by securing documentation, medical records and confirmation from other agencies
- Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and the analyzing the results
- Reviews and interprets information provided on a variety of forms both by clients and third parties to assist with eligibility determination
- Performs related duties as assigned
- Civil Service
Administrative Assistant II
New York City Transit Authority
Long Island City, NY
06 2019 - 01 2022
- Prepared and distributed reports and other communications on a regular schedule
- Collected reviews and analyzed data and prepared reports, charts, budgets, processed receipts
- Screened calls, and responded to routine inquiries from external and internal sources
- Managed expense reporting, invoicing, office supply inventory
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Vacation Replacement Cleaner
New York City School Support Services
Brooklyn, NY
05.2018 - 08.2018
- Renovated classrooms, stripped, mopped, waxed, swept floors and hallways.
- Cleaned bathrooms, replaced tissue and hand soap, maintained lunchroom during lunch periods.
- High/low dusted, cleaned blinds, bathrooms, cleaned debris from auditorium and wiped down chairs
Administrative Assistant/Call Center (Temp)
Advanced Brooklyn Dental
Brooklyn, NY
08.2017 - 10.2017
- Scheduled/rescheduled patient appointments; conducted follow ups on patient who had surgery; verified insurance
- Answered incoming calls, scanned documents into patient file; input alphanumeric information into patient file.
- Referred patients to other offices; greeted patients and ensured the waiting area and office was clean and tidy.
- Collected co-payments from patients and scanned copy of receipts into patient files
Radiology Receptionist
Bay Ridge Medical Imaging, Inc.
Brooklyn, NY
08.2016 - 02.2017
- Answered telephones, greet patients and prepared requisitions for outpatients; filed patient reports
- Retrieved patient records for physicians or medical records.
- Scheduled appointments for various imaging procedures such as mammograms; ultrasounds, MRIs
- Knowledge of the usual terminology of tests ordered in Radiology, opening office daily.
- Provided clerical support by utilizing telephone, computer, office equipment.
Communications Operator
Lutheran Medical Center
Brooklyn, NY
09.2013 - 10.2014
- Operated hospital PA system for paging, making announcements
- Operated switchboard with high volume of calls in a professional and efficient manner
- Communicated by making announcements and calls during emergency situation.
- Kept log of all emergency calls; assisted callers who do not speak English, them to automated services or TDD.
Office Assistant
Berean Baptist Church
Brooklyn, NY
07.2012 - 08.2013
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
- Typed, formatted, proofread and edited correspondence and other documents, from notes and dictating machines.
- Greeted guests entering establishment, determined nature and purpose of visit.
- Provided information about establishment, such as location
311 Customer Care Rep
King Teleservices
Brooklyn, NY
08.2008 - 06.2010
- Provided information about New York City government services
- Assisted customer care representatives with training of Seibel 8.0 program.
- Assisted seniors with receiving the benefits to which they were entitled.
- Conferred with customers by telephone to provide information about their individual benefits.
- Expertise in conflict resolution regarding customer service issues; secured numerous company achievement awards for delivery of exceptional customer service.
Administrative Assistant
Safe Horizon
Brooklyn, NY
10.2001 - 06.2004
- Disbursed funds for daily living costs to clients; assisted victims of 9/11 and domestic violence victims with locating and securing shelter, housing and counseling
- Answered telephones and give information to callers, take messages or transfer calls to appropriate individuals.
- Composed, typed and distributed meeting notes, routine correspondence, and reports; greeted visitors and callers and handled their inquiries or direct them to the appropriate persons according to their needs.
Administrative Assistant ll
New York City Transit Authority
33-00 Northern Blvd
06 2019 - 01 2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Radiology Receptionist
Bay Ridge Medical Imaging Inc.
Brooklyn, NY
08 2016 - 09 2021
- Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
- Managed the collection of copayments and outstanding balances from patients, ensuring timely financial transactions within the department.
- Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
- Assisted patients with insurance forms, ensuring accurate information was provided for seamless billing processes.
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
Education
A.A. - Medical Assistant Program
ASA Institute, College of Advanced Technology
Brooklyn, NY08.2007
Skills
- Applicant engagement
- Effective communication skills
- Appointment Scheduling
- Resource information
- Proficiency in [Software]
- Application Review
- Documentation and paperwork
- Analytical and Critical Thinking
- Written Communication
Timeline
Eligibility Specialist II
New York City Department of Social Services
02.2022 - Current
Vacation Replacement Cleaner
New York City School Support Services
05.2018 - 08.2018
Administrative Assistant/Call Center (Temp)
Advanced Brooklyn Dental
08.2017 - 10.2017
Radiology Receptionist
Bay Ridge Medical Imaging, Inc.
08.2016 - 02.2017
Communications Operator
Lutheran Medical Center
09.2013 - 10.2014
Office Assistant
Berean Baptist Church
07.2012 - 08.2013
311 Customer Care Rep
King Teleservices
08.2008 - 06.2010
Administrative Assistant
Safe Horizon
10.2001 - 06.2004
Administrative Assistant II
New York City Transit Authority
06 2019 - 01 2022
Administrative Assistant ll
New York City Transit Authority
06 2019 - 01 2022
Radiology Receptionist
Bay Ridge Medical Imaging Inc.
08 2016 - 09 2021
A.A. - Medical Assistant Program
ASA Institute, College of Advanced Technology