Kimberly Jimenez Vega
Cookies Craze
Dallas,TX
3
Languages
1
Certification
2
years of professional experience
Customer Service Specialist with strong communication skills developed in fast-paced hospitality environment. Managed guest interactions and fostered welcoming atmosphere, contributing to operational efficiency and customer satisfaction. Aiming to leverage transferable skills in a new field to enhance team success.
Work History
Host
10 Months- Welcomed guests, ensuring a friendly and positive dining experience.
- Managed seating arrangements to optimize restaurant flow and reduce wait times.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining areas for cleanliness, safety, and adherence to health regulations.
- Handled guest inquiries and resolved concerns promptly to enhance satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Team Member
1 Year- Delivered excellent customer service in fast-paced retail environment, enhancing customer satisfaction
- Prepared and baked fresh cookie products, ensuring high quality and optimal inventory levels
- Maintained cleanliness and organization of store, adhering to food safety standards
- Monitored stock levels, restocking supplies to maintain optimal inventory for sales support.
- Engaged with customers to provide product knowledge and recommendations, enhancing overall experience.
Small Bussines holder
1 Year 8 Months- Founded and managed a home-based cookie business, developing unique weekly menus
- Handled marketing, customer communication, order processing, and profit tracking
- Focused on high-quality, homemade treats with attention to customer satisfaction and brand development
Education
High School Diploma
- Programs: I took IB level courses throughout HS
- GPA: 3.1 / 3.3
- Honoree of [ Brother Bill's Helping Hands ]
- [Brother Bill's Helping Hands] Member
- Awarded [Full IB diploma Candidate]
Skills
Food safety
Time management
Food Handling Procedures
Customer Feedback Analysis
Customer service
Teamwork
Collaborative mindset
Collaborative mindset
Research
Certification
Food Handlers Certification
Languages
English
Spanish
(Fluent)
Interests
Baking
Cooking
Music
Volleyball
Running
Singing
Pilates
Timeline
Host
King Buffet Restaurant
2025.10 - CurrentRead More
Team Member
Ms.Fields Cookies
2025.08 - CurrentRead More
Small Bussines holder
Cookies Craze
2024.12 - CurrentRead More
Uplift Heights Preparatory
High School Diploma
Read More