Kimberly Jones
Case Manager
East Liverpool,Ohio
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
Work History
Case Manager
Comprehensive Behavior Health Services
11.2018 - 10.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Direct Care Worker
South Woods Psychiatric Hospital
04.2018 - 08.2018
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Residential Shift Worker
Columbiana County Counseling Center
02.2016 - 04.2018
- Improved shift efficiency by implementing new scheduling strategies and optimizing employee workloads.
- Enhanced team productivity through regular training sessions and performance reviews.
- Streamlined shift handover processes for smoother transitions between teams, reducing downtime and potential errors.
- Fostered a positive work environment by promoting open communication and addressing any concerns promptly.
- Managed inventory effectively, ensuring timely replenishment of stock to prevent shortages during peak periods.
- Coordinated with other departments to address cross-functional issues and maintain smooth operations during shifts.
- Resolved customer complaints in a professional manner, leading to increased satisfaction rates among patrons.
Education
Bachelor of Science - Human Development
Kent State University,
Salem Oh05.2018
High School Diploma -
Columbiana County Career And Technical Center
Lisbon, OH05.1997
Skills
- Client Advocacy
- Patient Support
- Regulatory Compliance
- Health History Documentation
- Care Coordination
- Referral Coordination
- Utilization Review
- Needs Assessment
- Family Education
- Chronic Disease Management
- Email and Telephone Etiquette
- Positive Attitude
- Patient Assessment
Timeline
Case Manager
Comprehensive Behavior Health Services
11.2018 - 10.2023
Direct Care Worker
South Woods Psychiatric Hospital
04.2018 - 08.2018
Residential Shift Worker
Columbiana County Counseling Center
02.2016 - 04.2018
Bachelor of Science - Human Development
Kent State University,
High School Diploma -
Columbiana County Career And Technical Center
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