Kimberly Kassouf
Long Beach,United States
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
The Coffee Bean & Tea Leaf
06.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw P&L to control costs and make sure profit was being made.
Shift Supervisor
The Coffee Bean & Tea Leaf
08.2013 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CA2010
Skills
- Expense Control
- Problem Resolution
- Team Training and Development
- Time Management
- Quality Management
- Business Development
- Project Management
- Business Administration
- Customer Relationship Management
- P&L Management
- Workflow Planning
- Schedule Management
- Staff Supervision
- Change Implementation
- Budget Allocation
- Proficient in Microsoft Office
Timeline
General Manager
The Coffee Bean & Tea Leaf
06.2016 - Current
Shift Supervisor
The Coffee Bean & Tea Leaf
08.2013 - 06.2016
High School Diploma -
Verdugo Hills Senior High School
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