Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Kelley

Peer Support Coordinator
Newport,KY

Summary

Highly enthusiastic customer service professional with many years client interface experience. I enjoy customer service very much and have no trouble talking to people in any situation, even in the tragic loss of their baby. I believe information is power and compassion can prevent additional trauma.

Core Strengths:

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Creative

Compassionate

Enthusiastic to help clients

Telephone skills

Basic computer program skills

Adaptive team player

Trustworthy

Great at multitasking

Driven by customer/client satisfaction

Overview

17
17
years of professional experience

Work History

Parts Representative

Fuller Ford
Cincinnati, OH
06.2026 - Current

I took this position as our family dynamic changed and Health Insurance was needed. Heavens Gain can not provide this to their employees at this time. This has always been a temporary position until another opportunity presented itself. My goal and hope has always been to provide bereavement support in a permanent position that can also provide Health Insurance for my family.

In this position I drive to Columbus daily to handle parts accounts, inventory control and provide customer service to dealerships.

Peer Support Coordinator

Faces Of Loss Faces of Hope and Heavens Gain Ministries
Cincinnati, Ohio
02.2010 - Current

In 2010, after two losses of my own, I started a chapter of Faces of Loss Faces of Hope were I would facilitate groups and individual support.

In 2015 I moved all support services under Heavens Gain Ministries, where I could participate in certifications and provide clients with support before, during after the loss of their precious babies. In my current position, I facilitate individual support and monthly meetings to women all over the country as they work through grief after the loss of their babies due to miscarriage, stillbirth or infant lost. I manage peer support hotline calls and visit hospitals to conduct birth plans, help make memories, give information and help with resources. I frequently work with hospital staff, doctors, nurses, funeral homes and cemeteries to better serve clients. I also am a trainer for the APPL (Advocates of Parent of Perinatal Loss) program where we provide full certification and smaller training for peer support only.

Education

High School Diploma -

Seton High School
Cincinnati, OH
05-1998

Skills

I currently hold the following certifications

Certified Baby Loss Advisor (BLFA)

Certified Advocate for Parents of Perinatal Loss (APPL)

I am currently working on the following certification

International Partnership for Perinatal Excellence (IPPE)

Timeline

Parts Representative

Fuller Ford
06.2026 - Current

Peer Support Coordinator

Faces Of Loss Faces of Hope and Heavens Gain Ministries
02.2010 - Current

High School Diploma -

Seton High School
Kimberly KelleyPeer Support Coordinator