
Highly enthusiastic customer service professional with many years client interface experience. I enjoy customer service very much and have no trouble talking to people in any situation, even in the tragic loss of their baby. I believe information is power and compassion can prevent additional trauma.
Core Strengths:
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Creative
Compassionate
Enthusiastic to help clients
Telephone skills
Basic computer program skills
Adaptive team player
Trustworthy
Great at multitasking
Driven by customer/client satisfaction
I took this position as our family dynamic changed and Health Insurance was needed. Heavens Gain can not provide this to their employees at this time. This has always been a temporary position until another opportunity presented itself. My goal and hope has always been to provide bereavement support in a permanent position that can also provide Health Insurance for my family.
In this position I drive to Columbus daily to handle parts accounts, inventory control and provide customer service to dealerships.
In 2010, after two losses of my own, I started a chapter of Faces of Loss Faces of Hope were I would facilitate groups and individual support.
In 2015 I moved all support services under Heavens Gain Ministries, where I could participate in certifications and provide clients with support before, during after the loss of their precious babies. In my current position, I facilitate individual support and monthly meetings to women all over the country as they work through grief after the loss of their babies due to miscarriage, stillbirth or infant lost. I manage peer support hotline calls and visit hospitals to conduct birth plans, help make memories, give information and help with resources. I frequently work with hospital staff, doctors, nurses, funeral homes and cemeteries to better serve clients. I also am a trainer for the APPL (Advocates of Parent of Perinatal Loss) program where we provide full certification and smaller training for peer support only.
I currently hold the following certifications
Certified Baby Loss Advisor (BLFA)
Certified Advocate for Parents of Perinatal Loss (APPL)
I am currently working on the following certification
International Partnership for Perinatal Excellence (IPPE)