KIMBERLY KENNEDY
COLUMBUS
Summary
Service Manager dedicated to enhancing operational efficiency and customer satisfaction in the automotive service sector. Proven track record in implementing effective inventory control, optimizing service delivery processes, and fostering a collaborative team environment that drives technician productivity and client loyalty.
Overview
22
22
years of professional experience
Work History
Assistant Manager
AAA Car Care Center
Columbus
2025.12 - Current
- Assisted in managing daily operations and workflow at AAA Car Care Center.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated customer service initiatives to enhance client satisfaction and loyalty.
- Implemented quality control measures to ensure compliance with company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Service Manager
CCJ Automotive Ventures dba Byrider
Columbus
2004.01 - 2025.05
- Oversaw daily operations in service department, enhancing customer satisfaction and streamlining service delivery processes.
- Fostered teamwork among technicians and service advisors, improving communication and increasing service efficiency.
- Analyzed service metrics to identify trends, implementing targeted training that resulted in noticeable gains in technician productivity.
- Developed customer retention strategies, leading to measurable improvements in repeat business and strengthening client loyalty.
- Promoted positive work environment, encouraging staff engagement and strengthening team morale.
- Cultivated a positive team culture by recognizing individual contributions, which enhanced morale and encouraged staff retention.
Education
High School Diploma -
Elida High School
Elida, Ohio1982-06
Skills
- Inventory management
- Budget oversight
- Sales accuracy
- Performance metrics
- Service optimization
- Data analysis
- Task prioritization
- Task delegation
- Cost control strategies
- Performance evaluation
- Team leadership
- Team motivation
- Employee engagement
- Effective communication
- Customer service excellence
- Complaint resolution
- Problem solving
- Time management
- Team motivation
References
- Chuck Lynch, CCJ Automotive Ventures, 724-989-4148
- Ryan Reed, All in Auto (Owner), 614-403-4246
Timeline
Assistant Manager
AAA Car Care Center
2025.12 - Current
Service Manager
CCJ Automotive Ventures dba Byrider
2004.01 - 2025.05
High School Diploma -
Elida High School