Kimberly Kremlacek
Commerce City,CO
Summary
Customer-focused and organized professional with experience in sales, business development, customer service, team leadership, and daily operations. Skilled at building strong customer relationships, identifying customer needs, resolving concerns, supporting team performance, and managing competing priorities. Dependable and professional with strong communication, leadership, time-management, and organizational skills. Seeking a Sales Associate or Operations Associate position where I can contribute to excellent customer experiences and efficient store operations.
Overview
14
14
years of professional experience
Work History
Business Development Representative Team Lead
Accruent
Denver, CO
01.2024 - Current
- Help lead and support a team of Business Development Representatives to achieve team and company goals.
- Guided and supported team members daily to enhance team morale and collaboration.
- Manage a pipeline of leads through initial outreach, qualification, and strategic follow-up.
- Conduct daily outbound prospecting and inbound customer outreach.
- Build and maintain professional customer relationships through consistent communication.
- Coordinated meetings between prospective clients and account executives to facilitate sales opportunities.
- Maintain accurate customer and sales activity records using Salesforce.
- Assisted team members with inquiries and challenges, sharing best practices to elevate overall performance.
- Communicate professionally with a wide range of customers and business contacts while maintaining a positive customer experience.
Business Development Representative
Redeye - Acquired by Accruent
Denver, CO
01.2023 - 01.2024
- Conducted daily cold calls and prospecting activities to identify potential clients and generate new business opportunities.
- Managed leads from initial outreach through qualification and follow-up to ensure seamless progression through sales pipeline.
- Scheduled meetings between prospective clients and account executives.
- Conducted daily cold calls and prospecting activities.
- Consistently followed up with prospects to support sales goals and business development efforts.
- Followed up with prospects to nurture relationships and align efforts with sales goals and business development initiatives.
Customer Service Representative
Applewood Plumbing Heating & Electric
Denver, CO
10.2022 - 01.2023
- Delivered knowledgeable, friendly, and professional customer service to enhance customer satisfaction.
- Resolved customer concerns with a calm and positive approach, contributing to a positive customer experience.
- Managed stressful and challenging customer interactions, ensuring resolution and customer retention.
- Asked questions to identify customer needs and determine appropriate service.
- Effectively handled stressful and challenging customer interactions.
Caregiver
KNK LLC
Commerce City, CO
06.2014 - 11.2022
- Assisted with daily hygiene, grooming, dressing, and other personal-care needs.
- Supported daily hygiene, grooming, dressing, and personal-care needs to enhance client comfort and dignity.
- Coordinated appointments, exercise, recreation, and family visits to ensure structured and fulfilling daily routines.
- Communicated with family members and healthcare professionals to provide updates.
- Managed multiple daily responsibilities while maintaining organization and attention to detail.
- Cultivated patience and communication skills through daily interactions with clients.
Retail Associate
Victoria's Secret
10.2012 - 11.2013
- Delivered exceptional customer service in fast-paced retail environment, fostering customer loyalty.
- Assisted customers in selecting products and providing personalized recommendations.
- Provided customer service in a fast-paced retail environment.
- Supported daily store operations and maintained an organized retail environment.
- Guided customers in product selection with tailored recommendations, enhancing their shopping experience.
- Upheld visual merchandising standards to optimize store presentation and attract customer interest.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Assisted with special projects such as reorganizing the store layout or launching new products.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Customer service
- Retail sales
- Team Leadership & Support
- Store Operations
- Sales & Lead Development
- Relationship building
- Problem Resolution
- Time management
- CRM
- Cashier/POS Experience
- Inventory support
- CRM & Data Entry
- Team Collaboration
Timeline
Business Development Representative Team Lead
Accruent
01.2024 - Current
Business Development Representative
Redeye - Acquired by Accruent
01.2023 - 01.2024
Customer Service Representative
Applewood Plumbing Heating & Electric
10.2022 - 01.2023
Caregiver
KNK LLC
06.2014 - 11.2022
Retail Associate
Victoria's Secret
10.2012 - 11.2013
High School Diploma -
Westminster High School