Kimberly Lauziere
Webster,MA
Summary
Dynamic Food Service Manager with a proven track record at Global, enhancing customer satisfaction through exceptional service and effective staff leadership. Expert in cost control and waste reduction, I successfully optimized inventory management, resulting in improved operational efficiency. Committed to fostering a collaborative environment while maintaining high standards of food safety and quality.
Overview
16
16
years of professional experience
Work History
Food Service Manager
Global
Webster, MA
07.2018 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 10 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Restaurant Manager
Palmieris Ny Style Pizza & Restaurant
Putnam, CT
06.2015 - 03.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Lead Sauté Chef
Palmieris Ny Style Pizza & Restaurant
Putnam, CT
03.2009 - 03.2017
- Followed instructions to cook menu items in cooperation with kitchen staff.
- Complied with nutrition and sanitation regulations and safety standards by taking proper precautions to deliver high-quality food timely and simultaneously.
- Displayed correct recipes on monitor during prepping, frying and sautéing process to prepare ingredients and plate dishes to business standards.
- Chopped vegetables, butchered meat and made sauces to prepare food for service.
- Cooled, stored, labeled and dated food products appropriately to maximize ingredient freshness when preparing recipes.
- Evaluated food products to verify freshness and quality.
- Set up and broke down kitchen for service.
Education
Graduate -
Bartlett Jr/sr High School
Webster, MA05.2007
Skills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Portion control
- Food presentation
- Hiring procedures
- Performance evaluations
- Quality control
- Food preparation
- Hiring standards
- Cost control
- Allergy awareness
- Equipment management
- Ordering supplies
- Special events planning
- Hiring and firing
- Waste reduction
Timeline
Food Service Manager
Global
07.2018 - Current
Restaurant Manager
Palmieris Ny Style Pizza & Restaurant
06.2015 - 03.2017
Lead Sauté Chef
Palmieris Ny Style Pizza & Restaurant
03.2009 - 03.2017
Graduate -
Bartlett Jr/sr High School