Kimberly Leccia
Durham,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Practice Manager
Falconbridge Animal Hospital
Durham, NC
11.2021 - Current
- Full responsibility for data management, staff recruitment, retention, staff training, continuing education, performance development and termination of direct reports
- Coordinate financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Lead and coach to focus on a win-win outcome, while continuously developing B2C strategic operational workflows throughout the hospital to best meet the needs and requirements of clients while protecting company interest
- Support entire practice's staff, which boosted efficiency and improved overall process flow.
Practice Manager
Havelock Animal Hospital
04.2020 - 11.2021
- Managed a Four Doctor Emergency/General Practice Hospital.
- Created and implemented policies and procedures for effective practice management.
- Full responsibility for data management, led change management and leadership development to drive operational excellence for strategic objectives and staff retention
- I had full end-to- end HR responsibilities
- Processed worker’s compensation claims to expedite a return to work where appropriate
- Researched and documented any state or federal agency complaints and coordinated response with legal counsel.
Human Resource Associate
Belk
New Bern, NC
04.2018 - 09.2020
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Resolved employee and customer relation issues in a goal- oriented manner while providing high quality customer and staff interactions.
- Provided management leadership within an 80+ employee location while managing and maintaining accountability for daily revenue within a $13.6M+ business.
Patient Care Technician
Carolina East Medical Center
08.2016 - 09.2019
- Delivered outstanding patient care based on physical, psychological, educational and related criteria in the Cardiac Intensive Care Unit.
Community Relations Representative
PruittHealth
09.2014 - 05.2015
- Had 6 counties to manage for selling hospice and home health services.
- Educated customers on service features to provide optimal service.
- Prospected, identified and cultivated relationships with hospital contacts and family members to promote the best service and solutions for the client.
Education
BA - Business Administration, Human Resources
University of Mount Olive
Skills
- Strategic Business Planning
- Staff / Performance Management
- ATS
- Project Management
- Multi-tasking
- Data Entry
- Change Management
- Business Development
- Public Speaking
- Workday / iCIMS
References
REFERENCES
Available upon request
Interests
I recently led and organized Mission Veterinary Partners’ first Southeast Regional event in Raleigh, NC. I was responsible for getting all the Practice Managers, DVM’s and Medical Directors together in one location, organizing the agenda for building better leadership within the hospitals and a more profitable business operation plan.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Practice Manager
Falconbridge Animal Hospital
11.2021 - Current
Practice Manager
Havelock Animal Hospital
04.2020 - 11.2021
Human Resource Associate
Belk
04.2018 - 09.2020
Patient Care Technician
Carolina East Medical Center
08.2016 - 09.2019
Community Relations Representative
PruittHealth
09.2014 - 05.2015
BA - Business Administration, Human Resources
University of Mount Olive
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