Kimberly L. Holloway
University Park,IL
Summary
Energetic and reliable individual seeking an entry-level position to apply my strong work ethic, communication skills and my ability to adapt quickly. Due to a car accident I have been unable to work for several years. I am returning to the work force to demonstrate my experience and be an asset to your company.
Overview
9
9
years of professional experience
Work History
Dispatcher
Roto Rooter
01.2011 - 05.2013
- Answered high-volume calls, recording service details accurately while maintaining professionalism.
- Managed scheduling adjustments to accommodate urgent and priority calls.
- Monitored vehicle locations using GPS to provide real-time updates to clients.
General store manager
Blockbuster
05.2004 - 10.2010
- Managed daily operations of a high-traffic video rental store, ensuring smooth customer service and efficient staff performance.
- Supervised and trained a team of employees, handling scheduling and coaching to improve productivity.
- Monitored and organized inventory, ensuring proper stocking and product placement to optimize sales.
Education
Diploma -
Lane Tech College Prep High School
Associates Degree - Computer Programming
Northwestern College
Skills
- Customer service
- Leadership
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data entry
Work order management
Typing 60 WPM with high accuracy
Attention to detail
Generate work orders
Call handling
Processing orders
Multitasking
Reliability
Adaptability and flexibility
Excellent communication
Analytical thinking
Time management abilities
Verbal and written communication
Active listening
Problem-solving
Payroll
Awards
- Employee of the month for outstanding customer service and dispatch efficiency.
- Awarded Top Sales Performer bonus for quarterly sales.
Personal Information
Hobbies and Interests
- Watching Movies and TV Shows
- Auto Repair/Restoration
- I enjoy cooking for friends and family gatherings.
Timeline
Dispatcher
Roto Rooter
01.2011 - 05.2013
General store manager
Blockbuster
05.2004 - 10.2010
Diploma -
Lane Tech College Prep High School
Associates Degree - Computer Programming
Northwestern College
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