Dental Office Manager/ Dental Receptionist with proven ability to optimize operations and improve patient satisfaction. Expertise in patient scheduling, insurance verification, and communication for efficient practice management.
Overview
45
45
years of professional experience
Work History
Dental Office Manager
Diverse Dental Services and Solutions
Bristol
08.2024 - 01.2026
Streamlined daily operations of dental practice to enhance workflow efficiency.
Facilitated communication between patients, dentists, and hygienists for optimal service delivery.
Trained new staff on office procedures and software systems to ensure consistency.
Processed insurance claims and managed billing inquiries to support patient needs.
Scheduled patient appointments while effectively managing cancellations and last-minute adjustments.
Oversaw front desk operations, including handling phone calls and customer service inquiries.
Coordinated with dental providers regarding patient care and scheduling requirements.
Compiled monthly reports summarizing practice activity for senior management review.
Dental Office Manager/Dental Assistant
Wilson & Perkins, PC
Bristol
07.2018 - 08.2024
Coordinated with insurance providers to verify patient coverage and benefits.
Managed front desk operations, including scheduling appointments and handling cancellations.
Maintained accurate patient records and managed billing inquiries effectively.
Organized supply purchases, ensuring adequate inventory of dental materials.
Assisted dentists during procedures, prioritizing patient comfort and procedural efficiency.
Prepared and sterilized dental instruments in compliance with safety protocols.
Educated patients on oral hygiene practices and post-treatment care instructions.
Compiled monthly reports detailing practice activity for dentist review.
Dental Assistant
Tribury Dental
Middlebury
11.2013 - 05.2018
Facilitated dentist procedures to enhance patient comfort and workflow efficiency.
Prepared treatment rooms through sterilization of instruments and organization of supplies.
Recorded patient medical histories and updated treatment plans within system.
Educated patients on oral hygiene practices and post-treatment care instructions.
Managed appointment scheduling and coordinated effective patient follow-ups.
Sterilized instruments adhering to established guidelines and protocols.
Took digital X-rays utilizing radiographic equipment for accurate diagnostics.
Assisted in laboratory tasks, including mixing impression materials and pouring casts.
Dental Assistant/Dental Front Office Receptionist
Dental Works
Rocky Hill
03.2013 - 11.2013
Supported dentists during procedures while ensuring patient comfort and safety.
Sterilized instruments and prepared treatment rooms for efficient procedures.
Conducted digital X-rays of teeth using radiographic equipment to assist diagnostics.
Performed administrative tasks including appointment scheduling, telephone answering, and record updates.
Provided assistance in billing processes and insurance verification to streamline operations.
Contributed to laboratory procedures by mixing impression materials and pouring casts from impressions.
Dental Assistant
Next Generation Dental
Bristol
05.2009 - 02.2013
Facilitated efficient workflow by assisting dentists during procedures and ensuring patient comfort.
Prepared treatment rooms through sterilization of instruments and organization of supplies.
Recorded patient medical histories and updated treatment plans within the system.
Educated patients on proper oral hygiene and post-treatment care instructions.
Maintained adequate inventory levels for dental supplies to support operations.
Followed established guidelines to sterilize instruments effectively.
Utilized radiographic equipment to capture digital X-rays of teeth.
Lead Dental Assistant
Center for Dental Excellence
Simsbury
05.1994 - 05.2009
Supported dentists during procedures and patient care tasks, ensuring high-quality service.
Sanitized equipment and treatment rooms, maintaining cleanliness for each patient.
Ordered and managed inventory of dental supplies to ensure availability.
Performed administrative duties, including scheduling appointments and managing patient records.
Produced opposing models, study casts, and impressions to assist in diagnostics.
Educated patients on treatment procedures and provided guidance on post-procedure care.
Dental Assistant/Dental Receptionist
Wilson & Perkins, PC
Bristol
05.1981 - 04.1994
Assisted dentists during procedures to enhance operational efficiency.
Sanitized equipment and treatment rooms, ensuring readiness for subsequent patients.
Sterilized instruments according to established guidelines, maintaining safety standards.
Captured and developed x-rays for dentist review, facilitating accurate diagnosis.
Performed administrative tasks, including scheduling appointments and updating patient records.
Explained dental services and payment options, aiding patients in decision-making.
Managed billing inquiries from insurance companies concerning submitted claims.