Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Lloyd

Franklin,WI

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at optimizing workflows and ensuring patient safety through accurate prescription filling. Recognized for building trust with clients and effectively managing complex cases as an Advocate. Strong background in insurance billing and maintaining confidentiality in compliance with HIPAA regulations.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Walgreens
09.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare provider
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Advocate

Running Rebels
05.2015 - 08.2020
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
  • Worked closely with litigation attorneys to research, complete trial preparations, and create document drafts for court use.

Education

Diploma - General Studies

John Marshall High School
Milwaukee, WI
06.1997

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing

Timeline

Pharmacy Technician

Walgreens
09.2022 - Current

Advocate

Running Rebels
05.2015 - 08.2020

Diploma - General Studies

John Marshall High School

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