Kimberly Loehlein
Allegheny Health Network
New Kensington,PA
2027
years of professional experience
Detail-oriented Surgery Scheduling Coordinator with expertise in patient coordination, HIPAA compliance, and effective problem-solving. Proven track record in optimizing surgical schedules to enhance patient experiences and operational efficiency.
Work History
Surgery Scheduling Coordinator
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Managed appointment confirmations and follow-ups to enhance patient experience and reduce no-show rates.
- Communicated effectively with surgeons, nurses, and patients to facilitate seamless scheduling processes.
- Utilized electronic health record systems to maintain accurate patient information and surgery details.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Trained new staff on scheduling protocols and best practices for operational efficiency.
- Developed workflows for managing last-minute changes in surgical schedules efficiently.
Certified Clinical Medical Assistant
13 Years 11 Months- Assisted physicians with patient examinations and procedures to ensure efficient workflow.
- Managed patient intake, scheduling, and follow-up communications to enhance patient experience.
- Maintained accurate electronic health records (EHR) for timely access to patient information.
- Administered medications and vaccinations according to established protocols and safety guidelines.
- Trained new medical assistants on office procedures and best practices to ensure compliance and efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
Education
Certified Medical Assistant
Skills
HIPAA compliance
Patient coordination
Insurance verification
Procedure scheduling
Calendar management
Obtaining authorizations
Educating patients
Office administration
Verifying insurance
Schedule coordination
Pre-authorization management
Office workflow support
Customer service
Problem-solving
Problem-solving abilities
Timeline
Certified Clinical Medical Assistant
Allegheny Health Network
10.2012 - CurrentRead More
Surgery Scheduling Coordinator
Allegheny Health Network
2016 - CurrentRead More
Allied Health Careers
Certified Medical Assistant
Read More