Kimberly Lopez
Beaverton,OR
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Excellent communication and listening skills. Committed with hardworking mentality. Eager to develop and advance professionally into a more challenging position!
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Best Baguette
Beaverton OR
11.2021 - Current
- Consistently stayed calm during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Use great communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
Shift Lead Manager
Panda Express
Beaverton OR
03.2019 - 11.2021
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Completed after shift review reports to remind supervisors of completed work.
- In charge of monthly meetings, communicated on how employees could improve on performances/ improve the store
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- In charge of staff, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Education
High School Diploma -
Beaverton High School
Beaverton, OR06.2021
Skills
- Cash Handling
- Opening and Closing Procedures
- Maintaining Clean Work Areas
- Accurate Money Handling
- Food Safety and Sanitation
- Leading Employees
- Professional Speaking
- Handling Customer Complaints
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Collaborative Environments
Timeline
Shift Lead Manager
Best Baguette
11.2021 - Current
Shift Lead Manager
Panda Express
03.2019 - 11.2021
High School Diploma -
Beaverton High School