Kimberly Lopez
Passaic,NJ
Summary
Compassionate Healthcare Professional experienced in patient-facing roles and donor support. Delivered high-quality patient care through effective communication, meticulous documentation, and organizational skills. Committed to enhancing patient experiences and supporting healthcare teams while providing service in both English and Spanish.
Overview
4
4
years of professional experience
Work History
Donor Support Technician
CSL Plasma Center
10.2023 - 07.2026
- Completed donor intake procedures and accurately collected and documented required information.
- Obtained and recorded vital signs to ensure donor safety while adhering to screening and safety procedures.
- Conducted essential phlebotomy tasks to ensure safe blood collection in accordance with established procedures and safety standards.
- Provided professional and compassionate customer service throughout the donor intake and screening process.
- Communicated clearly with donors, answered questions, and addressed concerns in a professional manner.
- Maintained accurate medical and donor records while protecting confidential information.
- Followed infection-control, safety, and quality procedures to maintain a safe healthcare environment.
- Collaborated with team members and supported multiple departments, contributing to streamlined daily operations.
- Maintained welcoming and organized environment for diverse patient population, enhancing donor experience.
Laundry Attendant
Laundry warehouse
Passaic, NJ
10.2022 - 01.2023
- Provided outstanding customer service during vehicle drop-off and pick-up, enhancing customer satisfaction.
- Operated equipment efficiently while maintaining cleanliness standards, ensuring a safe environment.
- Managed various responsibilities in a fast-paced environment. in a dynamic, fast-paced environment.
Education
High School Diploma -
Passaic high school
Passaic, NjSkills
- Patient/Donor Registration
- Appointment Scheduling
- Data Entry & Documentation
- Insurance handling
- HIPAA compliance
- Front Desk & Reception
- Phone communication
- Office software
- Attention to Detail
- Organizational skills
- Bilingual: English & Spanish
- Patient support
Timeline
Donor Support Technician
CSL Plasma Center
10.2023 - 07.2026
Laundry Attendant
Laundry warehouse
10.2022 - 01.2023
High School Diploma -
Passaic high school