Kimberly Lowther
Wilmington,NC
Summary
Customer-oriented General Manager with 27 years of restaurant experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Applebee's
Wilmington, NC
06.2021 - 05.2022
- Managed budget implementations, employee reviews, training,and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Brought location to positive sales growth over 2017-21 trends, and surpassed inspection grades by double prior 5 years.
General Manager
Apple American Group LLC
Garfield Heights, OH
01.2008 - 06.2021
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
Some College (No Degree) - Radiologic Technology
University of Charleston
Charleston, WVSkills
- Supervision and training
- Performance improvements
- Policy/program development
- Cross-functional team management
- Succession planning
- Budgeting and cost control strategies
- Communication skills
- Training and coaching
- Employee development
- Leadership and team building
- Team training and development
- Staff supervision
- Calm under pressure
- Microsoft Office applications
Certification
- Serv-Safe level 1&2 Certified
Timeline
General Manager
Applebee's
06.2021 - 05.2022
General Manager
Apple American Group LLC
01.2008 - 06.2021
Some College (No Degree) - Radiologic Technology
University of Charleston
Similar Profiles
Sylvens BellantonSylvens Bellanton
Operations Manager at Applebee'sOperations Manager at Applebee's
SALWA PACHIRSALWA PACHIR
Bartender at Applebee'sBartender at Applebee's
Jadyn GambleJadyn Gamble
Server at Applebee'sServer at Applebee's
Raymond PadillaRaymond Padilla
Line Cook at Applebee'sLine Cook at Applebee's
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools