KIMBERLY LUGON
Framingham,USA
Summary
Compassionate healthcare professional dedicated to creating a respectful and supportive environment for patients while providing reliable administrative and clinical support; ensuring every patient feels heard and safe. Strong work ethic combined with empathy and patience towards both patients and coworkers. Committed to upholding integrity in all aspects of care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Bella Sante Med Spa
Boston, MA
09.2023 - Current
- Delivered front desk service, welcoming clients and managing check-in/check-out in a fast-paced environment.
- Responded to clients professionally and with empathy in person and by phone.
- Collaborated with spa providers to enhance client experience and address concerns promptly.
- Maintained clean, organized, and relaxing environment, upholding high hygiene standards for client comfort.
- Trained onboarding front desk staff on protocols, communication, appointment systems, and hospitality.
- Maintained client confidentiality and handled information with privacy standards.
Babysitter
Self-employed
01.2021 - Current
- Provided attentive care for children of various ages, ensuring a safe and nurturing environment.
- Encouraged learning and creativity while providing emotional support.
- Communicated with parents to address individual child's needs and concerns.
- Managed minor injuries calmly, ensuring children's safety and comfort.
Education
Bachelor of Science - Biology
University of Massachusetts
Boston12.2026
Skills
- HIPAA compliance
- Computer skills
- Organization
- Leadership
- Critical thinking
- Adaptability
- Active learning
- Empathy
Certification
• Clinical Medical Assistant Course Completion, 2025
Certificate ID: hycx5hlmzh
• BLS Certified (ARC), 2024
• Mastering SkinCeuticals Ambassador Program
Certificate ID: hycx5hlmzh
• BLS Certified (ARC), 2024
• Mastering SkinCeuticals Ambassador Program
Volunteer Experience
- Phi Delta Epsilon Stand For The Kids - Children's Miracle Network
- Framingham Union Hospital, Framingham, MA
- Leonard Morse Hospital, Natick, MA
Languages
- English (Fluent)
- Portuguese (Fluent)
- Spanish (intermediate)
Timeline
Concierge
Bella Sante Med Spa
09.2023 - Current
Babysitter
Self-employed
01.2021 - Current
Bachelor of Science - Biology
University of Massachusetts