Kimberly Maldonado Rivera
Popeyes® Louisana Kitchen
Dunkirk,MD
1
Language
7
years of professional experience
Dedicated professional with strong customer service skills and reliability. Proven ability to enhance customer experiences and streamline operations in fast-paced environments.
Adaptable individual with a diverse background in retail and warehouse environments. Recognized for excellent communication and complex problem-solving skills, contributing to efficient workflow and high customer satisfaction.
Results-driven cashier and warehouse worker skilled in time management and process improvement. Committed to maintaining compliance with health and safety regulations while enhancing customer interactions and team collaboration.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Work History
Cashier
1 Year 5 Months- Ensured compliance with health and safety regulations throughout daily operations.
- Implemented suggestions for process improvements that enhanced workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Waitress
7 Months- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Warehouse Worker
9 Months- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Streamlined inventory management, updating records to reflect real-time stock levels.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
Sales Associates
7 Months- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained visual standards and product presentation to drive sales.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team members to achieve daily sales goals efficiently.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Contributed to store promotions and merchandising efforts, increasing customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Cashier
6 Months- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
1 Year 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
Education
GED
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Written and verbal communication
Order taking
Cash management
Complex Problem-solving
POS system operations
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Popeyes® Louisana Kitchen
02.2025 - 07.2026Read More
Waitress
Mexico Restaurant
06.2023 - 01.2024Read More
Warehouse Worker
Amazon
02.2023 - 11.2023Read More
Sales Associates
Old Navy
05.2022 - 12.2022Read More
Cashier
McDonald's
08.2021 - 02.2022Read More
Cashier
Burger King
05.2019 - 02.2021Read More
Maryland High School
GED
Read More