Kimberly Martin
High Point,NC
Summary
Dynamic customer service professional with a proven track record at GCSNC, excelling in conflict resolution and active listening. Adept at fostering positive relationships and enhancing customer satisfaction through effective problem-solving. Skilled in administrative support and team collaboration, consistently delivering exceptional service and improving processes based on customer feedback.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
GCSNC
High Point, NC
08.2017 - Current
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
Teacher's Assistant
The Sunshine House
High Point, NC
07.2024 - 05.2025
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Provided one-on-one support to students requiring additional assistance.
- Participated in professional development workshops and training sessions.
- Laminated teaching materials to increase durability under repeated use.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Facilitated small group learning activities to reinforce lesson objectives.
- Developed instructional materials and visual aids to supplement lesson plans.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
Customer Service Cashier
Walmart
High Point, NC
01.2014 - 03.2015
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
Education
Associate of Applied Science - Early Childhood Education
Forsyth Technical Community College
Winston-Salem, NC12-2025
High School Diploma -
T. Wingate Andrews High School
High Point, NC06-2014
Some College (No Degree) - Medical Receptionist
GTCC
Jamestown, NCSome College (No Degree) - Finance & Credit
Alison Empower Yourself
OnlineSkills
- Child development
- Classroom management
- Lesson planning
- Customer service
- Communication skills
- Team collaboration
- Administrative support
- Conflict resolution
- Active listening
- Problem solving
- Account management
- Merchandise upselling
- Multi-task management
- Paperwork processing
- Strong teamwork
- Creative problem solving
- Decision-making
Timeline
Teacher's Assistant
The Sunshine House
07.2024 - 05.2025
Customer Service Representative
GCSNC
08.2017 - Current
Customer Service Cashier
Walmart
01.2014 - 03.2015
Associate of Applied Science - Early Childhood Education
Forsyth Technical Community College
High School Diploma -
T. Wingate Andrews High School
Some College (No Degree) - Medical Receptionist
GTCC
Some College (No Degree) - Finance & Credit
Alison Empower Yourself
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