Kimberly Martin
El Dorado Hills,CA
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Sutter Health
Roseville, California
12.2018 - 12.2021
- Coordinated patient appointments and managed scheduling for medical staff.
- Assisted patients in understanding treatment plans and answering questions.
- Maintained accurate patient records using electronic health record systems.
- Communicated with insurance providers to verify coverage and benefits.
- Facilitated communication between patients and healthcare professionals effectively.
- Organized patient follow-up calls to ensure continuity of care.
- Supported the team in implementing new patient care initiatives and protocols.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Received and routed care team messages and documents to appropriate staff.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Crisis Counselor
Stand Up Placer
Auburn, California
02.2017 - 01.2019
- Provided crisis intervention support to individuals in emotional distress.
- Collaborated with community resources for client referrals and support services.
- Documented client interactions and maintained accurate case notes.
- Developed safety plans to address immediate client needs during crises.
- Educated clients on coping strategies and stress management techniques.
- Engaged in continuous training to stay updated on crisis counseling practices.
- Assisted in outreach programs to raise awareness about mental health services.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Maintained accurate records of all client interactions using an electronic health record system.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Monitored client progress towards treatment goals through regular follow-up sessions.
- Responded promptly to emergency situations by providing crisis intervention services.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
- Participated in weekly supervision meetings with clinical supervisor reviewing current cases.
- Developed individualized treatment plans based on client needs and goals.
- Educated families about effective communication techniques for managing conflict resolution.
- Contributed to interdisciplinary team meetings discussing case management plans for complex cases.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Collaborated with other mental health professionals to coordinate care for clients in need of additional services.
- Advised family members on how best to support their loved ones during difficult times.
- Developed and implemented personalized crisis intervention plans, tailored to each client's specific needs.
- Participated in community outreach programs to raise awareness about mental health and available support services.
Customer Service Representative
E Health Insurance
Citrus Heights, California
01.2009 - 11.2009
- Assisted customers with insurance inquiries and policy details.
- Processed applications and renewals for health insurance coverage.
- Maintained accurate customer records in the company database.
- Resolved customer complaints through effective communication strategies.
- Educated clients on health insurance options and benefits available.
- Handled billing questions and facilitated payment processing for clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Superior Vision Insurance
Rancho Cordova, California
07.2007 - 04.2008
- Assisted customers with insurance inquiries and policy details.
- Maintained accurate customer records in the company database.
- Resolved customer complaints through effective communication strategies.
- Educated clients on health insurance options and benefits available.
- Handled billing questions and facilitated payment processing for clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Business Analyst
Island Pacific Retail Pro
Folsom, California
01.2004 - 04.2006
- Developed business requirements and functional specifications for system enhancements.
- Collaborated with cross-functional teams to enhance system integration and user experience.
- Analyzed retail data to identify trends and improve decision-making processes.
- Created process documentation to support training and operational efficiency initiatives.
- Supported project management efforts by tracking deliverables and timelines effectively.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
Office Manager
Morgan Stanley
Santa Barbara, California
12.2000 - 12.2004
- Coordinated office operations to ensure smooth daily functioning.
- Managed scheduling and calendar organization for executives and team members.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Oversaw vendor relationships to maintain supply inventory and office equipment.
- Assisted in preparing reports and presentations for management meetings.
- Trained new staff on office procedures and company policies effectively.
- Maintained a professional office environment that supported team productivity.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Associate of Arts - Communications
Santa Barbara City College
Santa Barbara, CA05-2001
Skills
- Appointment scheduling
- Electronic health records
- Patient communication
- Insurance verification
- Care coordination
- Customer relationship management
Certification
- CPR Certification
- Crisis Training Certification- Domestic Violence, Sexual Assault, Human Trafficking.
- Human Resource Training
- Operations Management Training
Timeline
Patient Coordinator
Sutter Health
12.2018 - 12.2021
Crisis Counselor
Stand Up Placer
02.2017 - 01.2019
Customer Service Representative
E Health Insurance
01.2009 - 11.2009
Customer Service Representative
Superior Vision Insurance
07.2007 - 04.2008
Business Analyst
Island Pacific Retail Pro
01.2004 - 04.2006
Office Manager
Morgan Stanley
12.2000 - 12.2004
Associate of Arts - Communications
Santa Barbara City College