Kimberly Martin
Pensacola,USA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Experienced in providing network and software support to users and developing and implementing technical solutions.
Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Help Desk position.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse
ATR (Advanced Technology Recyling)
09.2023 - Current
- De-manufactured computer and electronic components for remarket or scrap as per customer scope requirements. High levels of customer security controls in place for proper destruction methods.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Pharmacy Technician I
HealthTrust Supply Chain/HCA/Mission Health
05.2021 - 06.2023
- Adheres to all Board of Pharmacy, JCAHO, CMS and FDA standards
- Picking, packing, and sorting drugs from rotating talyst carousel for daily par level fulfillment of departmental requirements in hospital Pyxis stations.
- Coordinated filling of more than hundreds of daily prescriptions via station Pyxis machines in high-volume in hospital replenishment pharmacy environment.
Materials Technician
HealthTrust Supply Chain/HCA/Mission Health
06.2019 - 05.2021
- Inventory, issue and distribute all supplies and related hospital materials that are stored in Materials Warehouse inventory required for daily hospital par level fulfillment
- Responsibility includes addressing inventory levels and rotation in storerooms and supplies in all assigned areas based on their replenishment cycle and is accountable for high sense of ownership and accuracy.
QC Technician
Printpack
02.2019 - 05.2019
- Perform daily, time-scheduled, quality control inspections/calibrations, testings and procedures for manufactored medical bags
- Document reporting of detailed testing information and quality control measures taken and shared any corrective measures and findings to direct reports.
Technical Specialist Intern
Mission Health
06.2018 - 12.2018
- Triage, distribute, and address trouble tickets in service portals, including Jira, Easy Vista, and ServiceNow in support of the Applications Management team servicing hospital personnel and associated affiliates with all their applications data needs
- Perform basic installations and complete end-user support via remote delivery
- Collaborate with other IT teams and vendor support to define application architecture and implement general best practices
- Expand and detail technical documentation for the application delivery process
- Analyze and monitor server performance of applications delivery process.
Team Lead, Distribution: Shipping
Arvato Entertainment LLC
09.1999 - 02.2016
- Supervise employees in newly established distribution division, assisted in shipping clerk, planning and scheduling roles as needed
- Organize team actions for distribution shipments in North America, and contributed to Autodesk/AutoCAD software earnings of $26 million in revenue between 2010 and 2012
- Execute advanced tasks as an SAP Super-User in multiple modules of SAP for shipping, planning, manufacturing and logistics
- Administer training for team within SAP modules and distribution roles
- Create and maintain quality control documents for the purposes of ISO auditing standards
- Operate closely with our systems analyst for basic SAP mapping and module changes to expedite automated shipping processes within our EDI(Electronic Data Interchange) systems for freight and parcel services
- Finalize manual parcel shipping through UPS (WorldShip), FedEx (Shipping Manager) and DHL Express International software
- Utilized extensive knowledge related to international commercial invoicing and shipping through customs compliancy requirements
- Ensure efficient warehouse operation for receiving, shipping, inventory management controls, and order picking/packing for varying distribution customers
- Perform and delegate team duties for managing inventory, picking and preparations for shipping as well as for tool crib inventory using a variety of portable scanning devices.
Education
Associate of Applied Science - Information Technology, Information Systems
Asheville-Buncombe Technical Community College
Asheville05.2018
Skills
- Prepared and maintained detailed data entry spreadsheets and documents
- Performed advanced data entry functions such as merging data, formatting and sorting
- Created and managed daily, weekly, and monthly scheduling plans for team
- Developed and implemented strategies to optimize time management
- Followed up with stakeholders to ensure adherence to project deadlines
- Utilized help desk portals, to triage trouble tickets, parcel to Applications Management team, and to log customer issues and track resolution
- Experienced previous roles in front office reception, both substance abuse treatment office and radiology clerical support, accounts receivable, managed medical records and films
- Fork-lift certified between 2005-2020, multiple jacks, lifts, reaches and turret-style industrial vehicles
- Oversee the daily operations of the warehouse, including stocking, receiving, order processing, and shipping
- Performed machine and robotic operations related to packing, stickers, wrapping, sorting and palletizing an assortment of media materials, with a proven ability to troubleshoot and diagnose machine issues and make necessary adjustments
Certification
- GIS Fundamentals (C25590I2), 12/2018, Asheville-Buncombe Community Technical College
- Computer Fundamentals (C25590I1), 05/2018, Asheville-Buncombe Community Technical College
Timeline
Warehouse
ATR (Advanced Technology Recyling)
09.2023 - Current
Pharmacy Technician I
HealthTrust Supply Chain/HCA/Mission Health
05.2021 - 06.2023
Materials Technician
HealthTrust Supply Chain/HCA/Mission Health
06.2019 - 05.2021
QC Technician
Printpack
02.2019 - 05.2019
Technical Specialist Intern
Mission Health
06.2018 - 12.2018
Team Lead, Distribution: Shipping
Arvato Entertainment LLC
09.1999 - 02.2016
Associate of Applied Science - Information Technology, Information Systems
Asheville-Buncombe Technical Community College
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