Kimberly Martinez
Houston
Summary
Dynamic and dedicated professional with a proven track record in customer service at Glorias Latin Crusin. Expert in multitasking and menu memorization, consistently enhancing guest experiences. Recognized for fostering teamwork and improving satisfaction through efficient service and proactive communication. Committed to maintaining high standards in fast-paced environments.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Glorias Latin Crusin
03.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Dairy Queen
08.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Legal Studies
Houston Baptist University
Houston, TX05-2028
High School Diploma -
Klein High School
Houston, TX05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Food station setup
- Menu memorization
Languages
English
Full Professional
Timeline
Restaurant Hostess
Glorias Latin Crusin
03.2024 - 12.2024
Crew Member
Dairy Queen
08.2021 - 08.2022
No Degree - Legal Studies
Houston Baptist University
High School Diploma -
Klein High School
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