Kimberly Diane Martinez
Roselle,NJ
Summary
I posses versatile skills in problem-solving, and collaboration that brings fresh perspective and strong commitment to quality and success.
I have a solid background in customer service, Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Galaxy Global Logistics
01.2023 - 01.2024
- Collaborated with logistics teams to resolve shipment issues and provide accurate updates.
- Assisted in training new team members on operational procedures and customer service protocols.
- Managed high-volume of approximately 30 calls a day from customers and vendors, managed stressful situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed returns and exchanges, adhering to company policies and maintaining detailed logs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist / Administrative Assistant
Amber Court Assisted Living
01.2019 - 01.2023
- Oversaw front office operations, including call management, scheduling, and visitor coordination.
- Managed incoming calls and inquiries, directing them to appropriate staff members promptly.
- Maintained resident files and documentation to comply with health regulations and standards.
- Greeted and assisted residents and visitors, fostering a welcoming environment daily.
- Organized transportation arrangements for residents attending off-site appointments or events.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Office Receptionist
Old Bergen Pediatrics
01.2018 - 05.2019
- Managed patient check-ins and appointments, ensuring a smooth flow of operations.
- Processed patient information and maintained accurate records in compliance with protocols.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
- Aided with prescription refill requests.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Associate of Arts - Business and Management
University of Phoenix
Jersey City, NJ04.2022
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ06.2017
Skills
- Bilingual (English/Spanish)
- Customer service
- Computer skills
- Time management
- Administrative support
Timeline
Customer Service Representative
Galaxy Global Logistics
01.2023 - 01.2024
Receptionist / Administrative Assistant
Amber Court Assisted Living
01.2019 - 01.2023
Medical Office Receptionist
Old Bergen Pediatrics
01.2018 - 05.2019
Associate of Arts - Business and Management
University of Phoenix
High School Diploma -
John E. Dwyer Technology Academy
Additional Information
- Authorized to work in the U.S.
- Valid Driver's License