Kimberly Maxwell
Panacea,FL
Summary
Experienced sales associate with a background in retail and patient care, bringing calm communication, task prioritization, and problem-solving skills. Known for supporting customers, processing transactions accurately, and maintaining a professional, dependable presence. Focused on creating a positive customer experience and smooth daily operations.
Overview
29
29
years of professional experience
Work History
Sales Associate
Walmart Super Center
Tallahassee, FL
02.2022 - 10.2026
- Assisted Walmart Super Center customers with product questions and purchase decisions.
- Processed sales transactions using point-of-sale systems and cash handling procedures.
- Restocked merchandise on sales floor following store display standards and aisle plans.
- Organized shelves, endcaps, and promotional areas to support Walmart merchandising goals.
- Maintained clean checkout areas and stocked registers with needed supplies.
- Supported price changes, signage updates, and seasonal merchandise transitions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Medical Assistant
Medical Group of North Florida
Tallahassee, FL
03.1998 - 02.2005
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected vital signs, allergies, and medical histories before provider visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Delivered injections, medications, and treatments following physician instructions.
- Prepared exam rooms and sanitized equipment following clinic procedures.
- Assisted providers with routine examinations and minor office procedures.
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments and coordinated patient flow for Medical Group of North Florida.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Communicated instructions to patients and relayed messages between staff and providers.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Processed referrals, authorizations, and prescription requests through clinic systems.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or a registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned medical equipment to meet health and safety standards.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Greeted patients and supported intake at Medical Group of North Florida clinics.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
Education
Medical Assistant - Medical Assistant
Keiser University
Tallahassee, FL01-1997
High School Diploma -
Cairo High School
Cairo, GA01-1974
Skills
- POS system operation
- Cash register operation
- Customer service excellence
- Customer communication
- Sales goal achievement
- Sales development
- Retail operations
- Stocking and receiving
- Returns processing
- Store opening and closing
- Task prioritization
- Multi-tasking strength
- Problem-solving skills
- Product knowledge
- Policy and procedure adherence
- Relationship building
- Merchandising
- Merchandise display
- Outgoing personality
- Retail store operations
- Self-checkout assistance
- Professional demeanor
- Needs assessment
Timeline
Sales Associate
Walmart Super Center
02.2022 - 10.2026
Medical Assistant
Medical Group of North Florida
03.1998 - 02.2005
Medical Assistant - Medical Assistant
Keiser University
High School Diploma -
Cairo High School