Kimberly Mcfall
Brookpark
Summary
Dynamic bar manager with a proven track record at Polish Village, enhancing customer service rankings through effective issue resolution and training initiatives. Skilled in cocktail development and FOH operations oversight, I consistently exceed sales goals while ensuring compliance with health codes and regulations. Passionate about delivering exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
Bar Manager
Polish Village
05.2023 - Current
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 24% improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
Bartender Shift Manager
Max & Erma's
11.2012 - 02.2025
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
Associate of Arts - General
University of Toledo
Toledo, OHSkills
- FOH operations oversight
- Performance monitoring
- Cocktail development
- Health codes compliance
Timeline
Bar Manager
Polish Village
05.2023 - Current
Bartender Shift Manager
Max & Erma's
11.2012 - 02.2025
Associate of Arts - General
University of Toledo
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