Kimberly McGuire
Store Manager - Interim DM
Grand Terrace,CA
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Team-minded Training Store Manager with 18 years of experience training groups of employees in the coffee industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Grand Terrace, CA
05.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new store managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Skills
Retail inventory management
Store merchandising
Customer relations
Market analysis
Problem-solving
Root-cause analysis
Inventory control
Promotional planning
Team development
Team building and leadership
Customer service management
Operations management
Education
Business And American Sign Language
San Bernardino Valley College
09.2023 - Current
Timeline
Business And American Sign Language
San Bernardino Valley College
09.2023 - Current
Store Manager
STARBUCKS COFFEE COMPANY
05.2006 - Current
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