Kimberly McLean
Middletown,NY
Summary
Dynamic bilingual professional fluent in English and Spanish, committed to facilitating communication and understanding among diverse groups. Versatile work history encompasses customer service and hands-on roles, cultivating a broad skill set that enhances adaptability in various environments. Proven ability to leverage communication skills to foster connections, initiate conversations, and create a positive atmosphere even in challenging situations. Passionate about utilizing past experiences to contribute effectively and support others in achieving their goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Sally Beauty
Middletown, NY
01.2021 - 05.2025
- Enhanced professional skills through work at Sally Beauty's.
- Gained expertise by engaging with a team celebrated for its communication and understanding.
- Served as Assistant Manager at Sally Beauty.
- Executed diverse responsibilities according to daily needs.
- Facilitated smooth operations by managing customer interactions and financial transactions.
- Performed morning and evening register audits.
- Managed store opening and closing procedures.
- Assisted clients in achieving their beauty objectives.
- Managed store cleanliness and organization.
- Ensure monthly release of new sales.
- Directed team towards becoming knowledgeable leaders with updated product insights.
- Contributed to various projects and initiatives to enhance team performance.
- Facilitated communication for Spanish-speaking clientele.
Customer Service Associate
Spencer's Gifts
Middletown, NY
08.2018 - 12.2020
- Participated in a job that was both rewarding and enjoyable.
- Acquired valuable knowledge and expertise in this position.
- Assisted in sales preparation and contributed to a welcoming shopping environment.
- Gained knowledge of various product categories.
- Managed cash transactions efficiently.
- Organized inventory in storage areas.
- Arranged store displays to enhance visual appeal.
- Showcased innovative models and products to customers.
- Addressed inquiries and resolved issues.
- Handled incoming phone calls efficiently.
- Managed order processing.
- Consistently maintained professional attire to enhance workplace image.
- Contributed to a dynamic and enjoyable workplace.
Server/ Decorator
Crystal Ballroom
Daytona Beach, FL
09.2015 - 05.2017
- Engaged in a fresh and exciting opportunity.
- Found joy in exploring new experiences.
- Seated guests efficiently to ensure smooth operations.
- Photographed memorable moments at weddings.
- Helped brides maintain composure during wedding preparations.
- Transformed ballroom ambiance with creative decor.
- Assisted brides with wedding details to ensure perfection.
- Ensured guests felt welcomed upon arrival.
- Handled questions and provided solutions.
- Kept team updated and composed before event occurrences.
- Designed table layouts to suit diverse gatherings.
- Converted complex information into understandable language.
- Ensured meticulous attention to detail in all tasks.
Sales Advocate
Cricket Wireless
Daytona Beach, FL
02.2012 - 12.2014
- Contributed to an intriguing job.
- Assisted customers in selecting suitable phone plans.
- Arranged phone displays in the store.
- Performed regular cleaning duties in the store.
- Executed cash management tasks accurately.
- Guided customers to choose appropriate phone accessories.
- Addressed inquiries and resolved issues.
- Managed high volume of phone inquiries with professionalism.
- Configured new mobile devices for clients.
- Facilitated language conversion.
- Executed diverse duties at the same time effectively.
- Modified availability to align with dynamic requirements.
- Resolved customer issues efficiently.
- Assisted in calming overwhelmed customers during wait times.
- Maintained cleanliness and pleasant aroma in store.
Factory Line Worker
4 Boys Labor Pool
Chicago, IL
07.2010 - 01.2012
- Enhanced multitasking capabilities through dynamic work conditions.
- Shaped and tested products.
- Ensured tasks were completed swiftly and accurately.
- Corrected errors prior to product shipment.
- Enhanced packing procedures.
- Verified machines operated efficiently.
- Facilitated rapid skill development among colleagues.
- Operated in a highly repetitive work setting.
- Conducted inventory counts.
- Set and scheduled product delivery estimate dates.
- Converted written content from one language to another.
- Conducted comprehensive reading and writing activities, enhancing communication skills.
- Handled multiple incoming calls.
- Demonstrated resilience and mental fortitude during extended standing periods.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL05.2009
Skills
- Bilingual
- Customer service
- Assistant manager experience
- Translation
- Spanish
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Professional References
Avrum Arriaga (845)549-8742
Oscar Castillo (845)659-5840
Chanel Freeman (305)588-1192
Sinai Dominguez (708)752-6666
Timeline
Assistant Manager
Sally Beauty
01.2021 - 05.2025
Customer Service Associate
Spencer's Gifts
08.2018 - 12.2020
Server/ Decorator
Crystal Ballroom
09.2015 - 05.2017
Sales Advocate
Cricket Wireless
02.2012 - 12.2014
Factory Line Worker
4 Boys Labor Pool
07.2010 - 01.2012
High School Diploma -
Mainland High School