Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Milar

Las Vegas,NV

Summary

Dynamic Front Desk Supervisor at Empowered OBGYN with proven expertise in insurance verification and exceptional customer service. Skilled in appointment scheduling and cash handling, I successfully led a team to enhance productivity and resolve patient complaints efficiently, ensuring a seamless experience for all clients.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Inspirada Pediatrics
Henderson, NV
12.2024 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained a clean and organized reception area to uphold company image.

Front Desk Supervisor

Empowered OBGYN
Henderson, NV
02.2023 - 11.2024
  • Led a team of three junior receptionists, providing training and mentorship that improved team productivity
  • Preformed insurance verification for eligibility and benefits, notating patient financial responsibility for office visits, procedures, ultrasound and pelvic floor therapy
  • Responsible for end of the day closing, cash count, and reconciliation
  • Obtaining maternity global benefits for all pregnant patients, providing detailed financial responsibility explanation of benefits, offering monthly payments for patients with large financial responsibility
  • First point of contact for patient complaints providing quick resolution avoiding further escalation

Front Desk Receptionist

WHASN Meadows
Las Vegas, NV
07.2022 - 02.2023
  • Prepared daily shift close reports and balanced cash to accurately reflect transactions.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Provided administrative support including photocopying, faxing, and filing.
  • check-in and check-out

Front Desk Receptionist

Executive Health and wellness
Las Vegas, NV
08.2015 - 07.2022
  • Check-in/check-out, collect copay, fax, scan, medical records and answer multiple phone lines, and insurance verification
  • Scheduled and confirmed appointments for clients and staff.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with scheduling appointments for clients and visitors.

Education

BSHS - Human Services

University of Phoenix
Las Vegas, NV
12.2015

Skills

  • Appointment scheduling
  • Insurance verification
  • Cash handling
  • Customer service
  • Time management
  • Organizational skills
  • Teamwork

Timeline

Front Desk Receptionist

Inspirada Pediatrics
12.2024 - Current

Front Desk Supervisor

Empowered OBGYN
02.2023 - 11.2024

Front Desk Receptionist

WHASN Meadows
07.2022 - 02.2023

Front Desk Receptionist

Executive Health and wellness
08.2015 - 07.2022

BSHS - Human Services

University of Phoenix

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Kimberly Milar