Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Miller

Glen Cove,NY

Summary

Dynamic radiology scheduler at NYU Langone with a proven track record in patient scheduling and exceptional customer service. Expert in HIPAA compliance and insurance verification, I streamlined appointment processes and enhanced team efficiency. Known for adaptability and a commitment to continuous improvement, I foster positive relationships with patients and staff alike.

Overview

17
17
years of professional experience

Work History

Radiology Scheduler

Nyu Langone
10.2010 - Current
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Trained new employees in our department for regular radiology and Nuclear Medicine and PET/CT.
  • Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
  • Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.

Waitress

Raceway Diner
05.2008 - 10.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

GED -

St. Barnabas H.S.
The Bronx, NY
1998

Skills

  • Medical office experience
  • HIPAA compliance
  • Patient scheduling
  • Insurance verification
  • Work very well with others, always willing to help
  • I give great customer service-if I do not know the answer to something, I will find it through other employees or research
  • Attention to detail
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Continuous improvement
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Professional Working
Italian
Professional Working

Timeline

Radiology Scheduler

Nyu Langone
10.2010 - Current

Waitress

Raceway Diner
05.2008 - 10.2010

GED -

St. Barnabas H.S.

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