Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY MORGA

Pacoima,CA

Summary

Dynamic and compassionate professional with extensive experience at the Los Angeles Police Department, excelling in high-pressure environments. Proven ability in medical documentation and customer service, ensuring compliance and confidentiality. Skilled in problem-solving and time management, dedicated to enhancing patient care and support through effective communication and attention to detail.

Overview

11
11
years of professional experience

Work History

POLICE SERVICE REPRESENTATIVE

Los Angeles Police Department
06.2018 - 06.2021

• Managed emergency calls and logged incident data using CAD systems.
• Provided clear communication during critical situations to support emergency teams.
• Delivered excellent customer service to individuals in crisis.
• Supported officers by retrieving and documenting critical case and suspect information.
• Ensured sensitive data was logged and handled in compliance with department protocols.

GUEST HOME ATTENDANT

VALLEY MANOR GUEST HOME
06.2010 - 05.2013
  • Provided personalized care to patients, ensuring comfort and safety in daily activities.
  • Assisted patients with personal hygiene, meal preparation, and medication management and documentation.
  • Developed trusting relationships with both patients and families through regular communication and support.
  • Maintained a clean and organized living environment for patients, reducing potential health hazards.
  • Administered medications as prescribed by medical professionals, ensuring proper dosage and adherence to schedules.
  • Continuously improved caregiving skills through professional development and training opportunities.

Home Health Aide

24 HR HOME CARE
07.2012 - 10.2012

• Managed emergency calls and logged incident data using CAD systems.
• Provided clear communication during critical situations to support emergency teams.
• Delivered excellent customer service to individuals in crisis.
• Supported officers by retrieving and documenting critical case and suspect information.
• Ensured sensitive data was logged and handled in compliance with department protocols.

Education

VOCATIONAL DEGREE - LICENSED VOCATIONAL NURSING

KAPLAN COLLEGE
North Hollywood, CA
06-2012

High School Diploma -

EAST VALLEY HIGH SCHOOL
NORTH HOLLYWOOD, CA
06-2009

Skills

    Fluent in English and Tagalog
    Typing 60 WPM
    Customer Service & Compassionate Communication
    Medical Records & Documentation
    Time Management & Task Prioritization
    Problem-Solving in High-Pressure Environments
    Reliability & Attention to Detail

Timeline

POLICE SERVICE REPRESENTATIVE

Los Angeles Police Department
06.2018 - 06.2021

Home Health Aide

24 HR HOME CARE
07.2012 - 10.2012

GUEST HOME ATTENDANT

VALLEY MANOR GUEST HOME
06.2010 - 05.2013

VOCATIONAL DEGREE - LICENSED VOCATIONAL NURSING

KAPLAN COLLEGE

High School Diploma -

EAST VALLEY HIGH SCHOOL
KIMBERLY MORGA