Kimberly Myers
Westminster,MD
Summary
Accomplished CSR Coordinator and Multi-family Specialist at Daikin Comfort Technologies, adept in customer focus and Microsoft Outlook. Proven track record in fostering client loyalty, streamlining large order management, and leading teams to enhance operational efficiency. Skilled in administrative support and team leadership, significantly contributing to seamless multi-state logistics and customer service excellence.
Overview
21
21
years of professional experience
Work History
CSR Coordinator\Multi-family Specialist
Daikin Comfort Technologies
07.2023 - Current
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Place and manage large orders for multi-family customers, working with corporate and outside vendors to ensure all equipment and parts are ready for jobs on projected timelines.
- Organize and coordinate deliveries, daily to customer job-sites, across Maryland and Virginia.
- Work in the branch to manage warehouse activities, directing staff to pull orders, receive trucks and help customers. In addition to working with Customer Service Representatives (CSR) to assist customers at the counter, and provide direction.
- Provide communication and follow up daily, addressing customers new orders, questions and issues over the phone, in person and through email.
Front End Supervisor
Lowe’s Home Improvement
08.2003 - 07.2023
- Responsible for indepently opening and closing the store, which includes all money handling, arming/ disarming and securing the building, ensuring all associates opening tasks are completed and closing associates prepare store for next day
- Working to provide overall customer satisfaction by helping customers through out the store. Also working to address customer complaints, such as merchandise, delivery and install issues.
- Responsible for store supplies, from ordering, maintaining and receiving all purchase orders. Supplies include equipment, signage, safety items and any other expense.
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. This includes 45 individuals that directly report to me, as well as all associates present during my shifts.
- Helped to transition the store team from in person sales to online business. being responsible for a Fulfilment staff that runs all online sales at the store level.
- Consistently trained new associates for multiple positions throughout the store and mentored associates to help develop them for new roles.
Education
English/ Education
Towson University
Baltimore, MDSkills
- Customer Focus
- Microsoft Outlook
- Administrative Support
- Faculty Management
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
CSR Coordinator\Multi-family Specialist
Daikin Comfort Technologies
07.2023 - Current
Front End Supervisor
Lowe’s Home Improvement
08.2003 - 07.2023
English/ Education
Towson University
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