Kimberly Nicolette Limon
Weslaco,Texas
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Regional Finance
Weslaco, TX
01.2026 - Current
- Evaluating loan applications - assessing applicants financial status, credit history, income, and property evaluations
- Processing and managing loans- preparing loan proposals, reviewing agreements for accuracy, computing payment schedules and managing client portfolios
- Client interactions- meeting with applicants to gather necessary information, answer questions and provide guidance on loan products
- Customer service- handling complaints, resolving issues and maintaining positive client relationships
Paraprofessional
San Benito CISD
10.2022 - 12.2025
- Assist with lesson delivery and reinforce classroom instruction.
- Provide one-on-one and small-group support to students.
- Support students with special needs, which can include modifying assignments or assisting with physical and personal care.
- Help students with behavioral challenges by implementing intervention strategies and reinforcing positive behavior.
- Help prepare, organize, and maintain classroom materials and equipment.
- Ensure the classroom is a safe, clean, and organized learning environment.
- Supervise students during non-instructional times, such as lunch, recess, and field trips.
- Help students with tasks like reading, writing, and using computers.
- Assist with implementing the specific accommodations and modifications outlined in a student's IEP.
- Supervise students during teacher-planned activities, including group projects and drills.
- Implement classroom and schoolwide behavior management plans.
- Reinforce positive strategies and assist students with managing emotions or outbursts.
- Encourage social interaction and help students build relationships with their peers.
- Help students develop life skills for public settings, such as safely crossing streets or using public transportation.
Paraprofessional
Los Fresnos CISD
10.2021 - 10.2022
- Provide one-on-one or small-group instruction to students.
- Assist students with assignments, homework, and making up missed work.2
- Help students with tasks like reading, writing, and using computers.
- Assist with implementing the specific accommodations and modifications outlined in a student's IEP .
- Supervise students during teacher-planned activities, including group projects and drills.
- Implement classroom and schoolwide behavior management plans.
- Reinforce positive strategies and assist students with managing emotions or outbursts.
- Encourage social interaction and help students build relationships with their peers.
- Help students develop life skills for public settings, such as safely crossing streets or using public transportation
Customer Advocate / Assistant Manager
Speedy Cash
04.2021 - 11.2022
- Respond to customer questions and concerns via phone, email, chat, or in person.
- Troubleshoot problems, manage complaints, and provide appropriate solutions and alternatives.
- Process payments, and handle billing.
- Give customers details about products and services, and explain complex concepts in a simple manner.
- Interact with customers professionally to build sustainable relationships and maintain their satisfaction.
- Keep detailed and accurate records of customer interactions, transactions, comments, and complaints in a CRM or database.
- Follow up with customers after a resolution has been presented to ensure satisfaction.
- Guide customer service representatives, provide coaching, and assist in their professional development.
- Monitor employee performance, provide feedback, and assist with disciplinary actions or promotions as needed.
- Resolve complex or escalated customer complaints and issues that front-line staff cannot address.
- Monitor customer interactions to ensure they meet company standards for professionalism and efficiency.
- Analyze customer feedback and metrics to identify areas for improvement and implement best practices.
Education
Bachelor of Science -
University of Texas of Rio Grande Valley (UTRGV)
Brownsville, TX12.2024
Associates of Art - Teaching early childhood to 6th grade
Texas Southmost College
01.2021
diploma - undefined
San Benito High School
01.2018
Skills
- Leveraged bilingual skills to support diverse client interactions and improve customer satisfaction
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Employed adaptive strategies to effectively navigate diverse challenges and situations
- Applied analytical skills to identify issues and develop effective solutions for operational efficiency
- Leveraged creative thinking to develop engaging concepts and strategies
- Exhibited strong work ethic to enhance team productivity and achieve organizational goals
- Led initiatives to streamline organizational processes, enhancing team efficiency
- Oversaw project timelines and deliverables to align with strategic objectives Fostered collaboration among departments to drive project success
- Oversaw coordination of various projects to enhance operational efficiency Led team efforts in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to streamline task execution and improve productivity
- Led cross-functional teams to enhance productivity and achieve business objectives
Timeline
Assistant Manager
Regional Finance
01.2026 - Current
Paraprofessional
San Benito CISD
10.2022 - 12.2025
Paraprofessional
Los Fresnos CISD
10.2021 - 10.2022
Customer Advocate / Assistant Manager
Speedy Cash
04.2021 - 11.2022
Associates of Art - Teaching early childhood to 6th grade
Texas Southmost College
diploma - undefined
San Benito High School
Bachelor of Science -
University of Texas of Rio Grande Valley (UTRGV)