Kimberly Nunez
Employment Development Department
Ontario,CA
1
Certification
13
years of professional experience
Detail-oriented voice writing court reporting student with strong listening, grammar, and organizational skills. Dedicated to producing accurate transcripts while maintaining professionalism, confidentiality, and reliability. Eager to begin a career in court reporting and continue developing realtime skills.
Work History
Customer Service Representative
12 Years 7 Months- Ensured accuracy and professionalism in all customer interactions to build trust and reliability.
- Balanced multiple responsibilities while consistently meeting deadlines to support team objectives.
- Facilitated effective communication with customers and team members to enhance service quality and collaboration.
- Performed unemployment determination interviews and applied state mandated laws to assess eligibility for individuals requesting UI benefits.
Education
- Voice Writing Court Reporting Program
- Expected CSR Certification: June 2027
- Contact: Carrie Ravenscroft, Coordinator
- (562)243-0362
Skills
Professional communication
Attention to detail
Confidentiality and accuracy
Time management
Strong listening and concentration
Grammar proficiency
Certification
Student Member, NVRA/CCRA
Timeline
Customer Service Representative
Employment Development Department
01.2014 - CurrentRead More
Tri-Community Adult Education
from Voice Writing Court Reporting Program
Read More
EQUIPMENT & TECHNOLOGY
- Voice writing software: _______________
- CAT software: _______________
- Computer and microphone
- Microsoft Word
- Outlook
- Adobe Acrobat
AVAILABILITY
- Counties: Los Angeles, San Bernardino, Riverside, Orange
- Realtime Status: Currently developing realtime proficiency through voice writing coursework and available to provide realtime upon successful completion of program requirements.