Kimberly Odom
Griffin,GA
Summary
Experienced front desk and hospitality professional with a strong background in guest check-in, reservation systems, and payment processing. Skilled in documentation, room assignments, and guest relations. Consistently supports accurate operations, positive guest experiences, and efficient coordination with hotel teams.
Overview
12
12
years of professional experience
Work History
Sterile Processing Technician
Wellstar Cobb Hospital
Austell, GA
08.2026 - Current
- Cleaned and inspected surgical instruments to support safe, sterile processing workflows.
- Prepared instrument sets for sterilization using established decontamination and packaging procedures.
- Operated autoclaves and related sterilization equipment following infection control standards.
- Tracked instrument sets through cleaning, assembly, and distribution processes for accurate turnaround.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Front Desk Agent
Quality Inn
Commerce, GA
05.2026 - 08.2026
- Greeted guests, completed check-in and check-out, and verified reservations with accuracy.
- Answered phones, routed calls, and provided clear information about hotel services and policies.
- Processed payments, posted charges, and balanced folios using property management system.
- Resolved guest concerns promptly, maintaining professional service and calm communication.
- Entered reservation details, modified bookings, and confirmed special requests for arriving guests.
- Monitored lobby activity, followed security procedures, and supported safe front desk operations.
- Collected room deposits, fees, and payments.
Sterile Processing Technician
Piedmont Athens Regional Medical Center
Athens, GA
09.2023 - 06.2026
- Separated contaminated items from clean supplies to maintain proper handling and safety.
- Restocked sterile supplies and organized storage areas to support efficient case readiness.
- Followed hospital policies, manufacturer instructions, and workflow requirements for instrument processing.
- Communicated with clinical staff to resolve instrument discrepancies and support procedure readiness.
Front Desk Agent/Assistant Manager
Comfort Suites
McDonough, GA
03.2015 - 09.2023
- Managed guest check-in and check-out processes with accuracy and professionalism.
- Processed reservations, cancellations, and room changes using property management systems.
- Resolved guest concerns promptly, maintaining service quality and positive experiences.
- Answered multi-line phone calls and directed inquiries to appropriate hotel departments.
- Verified payment methods, posted charges, and balanced daily front desk transactions.
- Coordinated communication with housekeeping and maintenance to support room readiness.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Education
GED -
Southern Crescent Technical College
Griffin, GASkills
- Hospitality management
- Guest support
- Problem resolution
- Guest interaction
- Payment processing
- Room accommodations
- Active listening
- Hospitality operations
- Reservation management
- Room allocation
- Record keeping
Timeline
Sterile Processing Technician
Wellstar Cobb Hospital
08.2026 - Current
Front Desk Agent
Quality Inn
05.2026 - 08.2026
Sterile Processing Technician
Piedmont Athens Regional Medical Center
09.2023 - 06.2026
Front Desk Agent/Assistant Manager
Comfort Suites
03.2015 - 09.2023
GED -
Southern Crescent Technical College