Kimberly Onofre
Salton City,CA
Summary
Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Fluent in reading, writing, and speaking English. Flexible schedule, including evenings and weekends hours. Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development. High personal integrity, honest, ethical, transparent, and able to relate to and create trust in all situations. Creative problem-solving skills, willingness, and capability to learn quickly and adapt to a changing environment. Excellent organizational skills. Clear thinker, Easily follow verbal and written instructions for job assignments.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
BevMo
La Quinta, CA
07.2023 - 02.2025
- Implemented loss prevention measures such as bag checks or restricted access areas as needed.
- Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Conducted daily store walks to inspect store operations and customer service levels.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Provided guidance on proper use of POS system including cashier training programs.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
HOUSEKEEPING
AUGUSTINE CASINO
09.2022 - 07.2023
- Maintain the interior/exterior cleanliness of the Casino, Annex as well as provide the level of the GOLDEN service to all Team Members
- Responsibilities to removing trash; Transporting full bags of trash from depository locations to compactor
- Sweep, vacuum or mop where necessary using provided tools and cleaning solvents for specified tasks
- Clean all slot machines, walls and walkway corridors including outdoor areas when necessary
- Clean all bathrooms located within the buildings throughout the day using only approved cleaning solutions
- Maintain equipment and supplies located within the assigned area(s) as instructed by Lead Housekeeper or Housekeeping Manager(s)
- Properly follows all health and safety protocols to Augustine Casino to ensure a clean and sanitized environment for all guests and Team Members daily.
- Implemented strategies to improve efficiency of housekeeping operations.
SHIFTLEAD
WALGREENS
03.2021 - 09.2022
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door for store for deliveries
- Completes product returns, order voids, customer refunds, cash drop to the safe, and provides change as requested to cash registers
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products
- Ensures any additional pricing tasks related to the local regulations and regulatory compliance programs are completed accurately and within the required time frame.
CUSTOMER SERVICE ASSOCIATE
WALGREENS
09.2021 - 03.2021
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answer questions to ensure a positive customer experience
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Has working knowledge of store systems and store equipment.
Education
HIGH SCHOOL DIPLOMA -
WEST SHORES HIGH SCHOOL
SALTON CITY, CAMEDICAL CODING & BILLING -
LAURUS COLLEGE
Skills
- Sales Leadership
- Delegation and Supervision
- Team motivation
- Staff Training and Development
- Cash Handling Accuracy
- Loss prevention strategies
- Customer Service Management
- Customer Service
- Bank Deposits
- Cash Handling
- Safety enforcement
- Workplace Safety
- Front end operations
- Store maintenance
Personalprofile
True, True, True, True, True, True, True, True, True, True
Timeline
Lead Key Holder
BevMo
07.2023 - 02.2025
HOUSEKEEPING
AUGUSTINE CASINO
09.2022 - 07.2023
CUSTOMER SERVICE ASSOCIATE
WALGREENS
09.2021 - 03.2021
SHIFTLEAD
WALGREENS
03.2021 - 09.2022
HIGH SCHOOL DIPLOMA -
WEST SHORES HIGH SCHOOL
MEDICAL CODING & BILLING -
LAURUS COLLEGE