Kimberly Osterman
Thornton,CO
Summary
Proven team player and problem-solver, excelled as an International Flight Attendant at United Airlines, ensuring passenger safety and comfort. Skilled in customer service and security compliance, I consistently enhanced passenger experiences while adhering to safety protocols. Fostering a culture of safety and professionalism onboard.
Overview
30
30
years of professional experience
Work History
International Flight Attendant
United Airlines
01.1998 - 12.2024
- Assisted passengers and provided solutions to various issues.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
Credit and Fraud Analyst
American Express
01.1995 - 12.1997
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed data to find patterns of fraud and anomalies..
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Education
Westminster University
Salt Lake City, UTSkills
- Customer service
- Issue resolution
- Teamwork
- Problem-solving
- Security awareness and compliance
- Medical emergency response
- Credit and Fraud Analyst
- Adaptability and flexibility
- Critical thinking
- Verbal and written communication
- Strong interpersonal skills
Timeline
International Flight Attendant
United Airlines
01.1998 - 12.2024
Credit and Fraud Analyst
American Express
01.1995 - 12.1997
Westminster University
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