Kimberly Owens
Jacksonville,FL
Summary
Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
13
13
years of professional experience
Work History
Dual Certified Lead Pharmacy Technician
Wal-Mart Pharmacy
Lake City, FL
01.2019 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system to improve effieciency.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Pharmacy Technician
Wal-Mart Pharmacy
Live Oak, FLorida
10.2011 - 01.2019
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Suwannee Hamilton Vocational Center
Live Oak, FL04.2009
Skills
- Pharmacy and customer records management
- HIPAA
- Drug storage procedures
- Updating medication histories
- Team collaboration
- New Hire Onboarding
- Staff Development
- Patient confidentiality
- Medicare and Medicaid process
- Drug inventory management
- Receiving incoming supplies
- Assisting pharmacists
- Quality Assurance and Control
- Pharmaceutical sales and services
- Typing medication labels
- Answering customer questions
- Interpreting orders
- Medication Therapy Management
- Therapy programs
- Training and mentoring
- Hiring and recruitment
- Staff Management
- Immunizations
- Pharmacy operations management
- Project oversight
- Wellness services
- Seasoned in medical clinical procedures
Timeline
Dual Certified Lead Pharmacy Technician
Wal-Mart Pharmacy
01.2019 - Current
Pharmacy Technician
Wal-Mart Pharmacy
10.2011 - 01.2019
High School Diploma -
Suwannee Hamilton Vocational Center
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