Kimberly Palacios
Costa Mesa,CA
Summary
Proven leader in customer service and efficient transaction processing, honed at Village Market. Excelled in enhancing customer satisfaction and streamlining checkout procedures, leading to a noticeable improvement in cashier performance. Adept at mentoring with a strong work ethic, my approach significantly boosts team productivity and learning, embodying patience and empathy..
Overview
3
3
years of professional experience
Work History
Cashier
Arsenio’s
Costa Mesa, CA
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Cashier, Lead Cashier
Village Market
Irvine, CA
04.2021 - 11.2023
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Assisted management in setting performance goals for cashier staff, leading to improved productivity.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Quick learner
- Great team work
- Open minded
- Willing to learn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Arsenio’s
11.2023 - Current
Cashier, Lead Cashier
Village Market
04.2021 - 11.2023
High School Diploma -
Costa Mesa High School