Kimberly Parrish
Caddo Mills
Summary
Seasoned Customer Service Advocate with priority on Customer first relations. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
34
34
years of professional experience
Work History
Communicatin Specialist
Communication Services For The Deaf
02.2026 - Current
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Processed customer calls by accurately logging all pertinent information with for Hearing impaired and Deaf customers.
Customer Engagement Specialist
Carenet Healthcare
11.2025 - 01.2026
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Registered Dental Assistant
Pacific Dental Services / Dentists of Rowlett
04.2021 - 04.2024
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, crowns, casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Administrative Assistant /Inside Sales Associate
Greenville Carpet Supply
10.2013 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
AT&T
10.1991 - 05.2012
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handled high volume customer calls as Directory Assistance Operator for eight years of service with AT&T
Education
Dental Assisting
Careers in Dental Assisting
Royse City, TX03-2021
Skills
Engaging Listener
Time Management
Microsoft Suites / EPIC
55-60 wpm typing speed
Multitasking
Timeline
Communicatin Specialist
Communication Services For The Deaf
02.2026 - Current
Customer Engagement Specialist
Carenet Healthcare
11.2025 - 01.2026
Registered Dental Assistant
Pacific Dental Services / Dentists of Rowlett
04.2021 - 04.2024
Administrative Assistant /Inside Sales Associate
Greenville Carpet Supply
10.2013 - 11.2020
Customer Service Representative
AT&T
10.1991 - 05.2012
Dental Assisting
Careers in Dental Assisting