Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work History
Multifunction
Gap Distribution Center
02.2021 - 04.2021
Self-motivated, with strong sense of personal responsibilities..
Worked well within team setting, providing support and guidance.
Worked flexible hours across night, weekend and holiday shifts.
Proven ability to learn and perform quickly and adapt to new situations.
Increased strong leadership skills by managing projects from start to finish.
Medical Aide
ABC Health Services
12.2020 - 04.2021
Answered patient inquiries and provided information about healthcare services.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Took and recorded patients' vital signs, documenting in medical charts.
Completed necessary reports and documentation on time and to specifications.
Prepared and delivered meals to patients, assisting with feeding when necessary.
Disinfected tools, equipment and surfaces between patients.
Maintained accurate records of patient visits and treatments in patient medical files.
Backend Receiver
Lowe's Home Improvement
01.2024 - Current
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Restocked products and rotated items according to standard procedures.
Placed, tagged, and secured merchandise in diverse designated areas.
Kept work areas clean, safe, and organized.
Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Moved shipment materials to and from designated areas using lift and hand trucks.
Customer Service Officer
Conduent Business Solutions
09.2022 - 08.2023
Assisted call-in customers with questions and orders.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with clients regarding account services, statements, and balances.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed over 100 calls daily
Inbound Call Center Agent
Cops Monitoring
06.2022 - 09.2022
Built positive relationships with customers by providing exceptional customer service.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Provided timely feedback to management regarding customer inquiries and issues.
Prioritized customer service requests in order of urgency to promptly resolve critical issues.
Successfully handled over 150 calls daily.
Dasher
DoorDash
03.2022 - 06.2022
Completed daily pre- and post-trip vehicle inspections.
Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Operated delivery vehicles safely and efficiently.
Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty to over 50 customers daily.
Kept delivery vehicle clean and neat to maintain company's professional reputation
Sorter Operations Associate
Levi's & Strauss
08.2021 - 11.2021
Utilized sorting systems to sort items fast and accurately.
Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks, while maintaining 100% accuracy.
Medical Assistant Intern
Dr. Tennin Office
01.2020 - 03.2020
Prepared, administered and documented medications under direction of licensed medical provider.
Maintained clean and safe clinic environment to prevent injuries.
Collected pertinent data and calculations to aid physician in interpreting results.
Completed EKGs and other tests based on patient presentation in office.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Scheduled appointments and tests to coordinate patient care.
Performed medical chart reviews to confirm accuracy and completeness.
Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Behavioral Health Assistant
Sundance Behavioral Healthcare
02.2016 - 12.2016
Maintained 15 patient rooms by making beds, sweeping units and wiping down surfaces.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
113th Military Police Unit
United States Army National Guard
03.1994 - 05.2000
Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Utilized surveillance equipment to monitor security of personnel and property for over 200 soldiers.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Passionate about learning and committed to continual improvement
Volunteered at local community organizations, providing assistance with day-to-day operations
