Kimberly Phelps
Winder,GA
Summary
Customer service professional with solid history in managing customer service teams and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Possesses strong leadership and communication skills, adaptable to changing needs, and reliable in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Key Holder
Dollar General
08.2025 - Current
- Assisted in daily operations, ensuring efficient store functionality and optimal customer service.
- Executed cash handling procedures, including processing transactions and reconciling cash drawers at end of shifts.
- Engaged with customers to resolve inquiries, fostering positive relationships and enhancing overall shopping experience.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Team Lead
Your Pie Pizza
02.2025 - 08.2025
- Supervised food preparation and service operations to ensure quality and efficiency.
- Trained new team members on safety protocols and food handling procedures.
- Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
- Monitored food inventory and supplies to prevent waste.
Sales Associate
Carters Inc
09.2024 - 01.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained product displays, ensuring attractive and organized presentation of items.
- Handled transactions efficiently using POS system, ensuring accuracy at checkout.
- Provided product knowledge support to customers, fostering informed purchasing decisions.
Warehouse Worker
Amazon
09.2023 - 06.2024
- Assisted in conducting inventory counts, contributing to improved stock accuracy and availability.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated material handling equipment to efficiently move goods throughout warehouse.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
Associate of Applied Science - General Studies
Georgia Military College
Madison, GA06-2023
High School Diploma -
Morgan County High School
Madison, GA05-2021
Skills
- Customer service
- Cash handling
- Training and mentoring
- Customer service management
- Bank deposits
- Opening and closing coordination
- Inventory and stocking
- POS terminal operation
Timeline
Key Holder
Dollar General
08.2025 - Current
Team Lead
Your Pie Pizza
02.2025 - 08.2025
Sales Associate
Carters Inc
09.2024 - 01.2025
Warehouse Worker
Amazon
09.2023 - 06.2024
Associate of Applied Science - General Studies
Georgia Military College
High School Diploma -
Morgan County High School
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