10 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Hi, I’m
Kimberly Pittman
St. Petersburg,FL
Summary
Overview
26
years of professional experience
Work History
On Point Dance Factory, GA
Customer Service Representative
03.2014 - 12.2023
Job overview
- Influence customer satisfaction and increase customer loyalty
through exceptional conversations via multiple channels
- Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles for customer education
- Resolved escalated customer issues, restoring confidence in
company's commitment to service excellence.
Everest University Online
Student Finance Planner
10.2011 - 03.2014
Job overview
- Receive inbound calls to assist potential students about their financial aid options, Collecting, completing, and inputting numerous government documents for submission to the Department of Education for financial aid, Adhere to the appropriate federal and state guidelines regarding the collection of monetary payments to ensure compliance
JP Morgan Chase Bank
Mortgage Loan Processor/Mortgage Closer Specialist
04.1998 - 07.2009
Job overview
- Processed loan documents and ensured compliance with federal regulations, Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application, Submitted completed loan packages to underwriting department for approval or denial decisions
- Processed mortgage loan applications accurately and successfully for over 6 years.
Education
High school diploma
06.1992
University Overview
Skills
- Information confidentiality
- Document Preparation
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer satisfaction measurement
- Call center experience
Websites
Personal Information
Personal Information
Title: Executive assistantAccomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of many of our project that are implemented throughout the year.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
On Point Dance Factory
03.2014 - 12.2023
Student Finance Planner
Everest University Online
10.2011 - 03.2014
Mortgage Loan Processor/Mortgage Closer Specialist
JP Morgan Chase Bank
04.1998 - 07.2009
High school diploma
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