Kimberly Pryor
Franklinton,United States
Summary
Experienced professional with a strong background in strategic advising and business systems analysis within healthcare and retail sectors. Skilled in financial reporting, conflict resolution, and enhancing team performance through innovative solutions. Adept at managing patient registration and scheduling, ensuring compliance and fostering positive interactions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Front Desk Associate
Bull City Family Medicine and Pediatrics
Durham, United States
04.2024 - Current
- Managed provider scheduling to improve appointment flow and resource allocation.
- Oversaw front desk operations, ensuring seamless patient interactions and service quality.
- Trained new employees on front desk procedures to maintain consistency in operations.
- Resolved customer complaints while maintaining high standards of service quality.
Sr. Strategic Advisor, Enterprise Strategy
Blue Cross NC
Durham, United States
07.2022 - 01.2024
- Developed strategic initiatives align with business goals and market insights.
- Led cross-functional teams to create innovative solutions for complex challenges.
- Collaborated with partners to develop impactful strategic plans, enhancing business outcomes.
- Presented strategic recommendations, aiding executive decision-making processes.
Sr. Business Systems Analyst
Blue Cross NC
Durham, United States
10.2018 - 07.2022
- Defined and validated complex business requirements across multiple domains, boosting operational efficiency.
- Collaborated with IT teams to resolve issues, implement software upgrades, and conduct testing.
- Created detailed specifications for system changes and new implementations to enhance functionality.
- Coordinated comprehensive testing efforts to ensure systems aligned with business needs.
- Trained end-users on new systems and processes to facilitate seamless adoption.
- Developed process maps to visualize workflows and pinpoint optimization opportunities.
- Performed root cause analysis on production incidents to identify corrective actions.
- Maintained database integrity through regular backups and data accuracy validations.
Financial Analyst Associate
Blue Cross NC
07.2015 - 10.2018
- Facilitated operational transition to Topaz platform, supporting multiple areas effectively.
- Served as subject matter expert for billing issues on Topaz processing platform.
- Reviewed and improved training materials, delivering constructive feedback.
- Prepared accurate monthly, quarterly, and annual financial reports for diverse audiences.
- Conducted thorough variance analysis to pinpoint discrepancies in financial data.
- Collaborated with management to develop key performance indicators for monitoring.
- Analyzed financial documents for compliance with regulations and standards.
- Trained staff on financial reporting software, enhancing overall team capability.
Sr. Membership Professional
Blue Cross NC
09.2005 - 07.2015
- Led system analysis and functionality for group health coverage enrollment on new platform.
- Collaborated with operational areas to ensure successful platform implementation.
- Developed test cases, desk procedures, and job aids for training purposes.
- Completed daily responsibilities accurately and efficiently.
- Identified customer needs promptly and resolved issues to enhance satisfaction.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Supported colleagues to maintain a collaborative work environment.
- Contributed innovative ideas that improved team performance and outcomes.
Education
High School Diploma -
Orange High School
Hillsborough, NC01.1988
Some College (No Degree) - Accounting And Finance
Vance-Granville Community College
Henderson, NCSkills
Team Leadership
Patient Interaction
Strategic Planning
Financial Analysis
Problem Solving
Languages
English
References
References available upon request.
Timeline
Front Desk Associate
Bull City Family Medicine and Pediatrics
04.2024 - Current
Sr. Strategic Advisor, Enterprise Strategy
Blue Cross NC
07.2022 - 01.2024
Sr. Business Systems Analyst
Blue Cross NC
10.2018 - 07.2022
Financial Analyst Associate
Blue Cross NC
07.2015 - 10.2018
Sr. Membership Professional
Blue Cross NC
09.2005 - 07.2015
High School Diploma -
Orange High School
Some College (No Degree) - Accounting And Finance
Vance-Granville Community College