Kimberly Rivera
Columbia,CT
Summary
Dynamic and customer-focused professional with extensive experience at Walmart, excelling in cash handling and customer service. Proven track record of enhancing customer satisfaction through effective issue resolution and strong communication skills. Recognized for reliability and integrity, consistently fostering positive relationships that drive repeat business.
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
East Windsor, CT
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Electronics Associate
Walmart
East Windsor, CT
11.2023 - 08.2024
- Worked closely with the sales team to address customer inquiries, providing in-depth technical knowledge on products'' features and benefits.
- Consistently met deadlines on assigned projects by effectively prioritizing tasks according to business needs.
- Mentored junior technicians in best practices for electronics assembly, fostering a culture of continuous learning.
- Collaborated with engineers to develop innovative solutions, improving product performance and reliability.
- Reduced assembly time with optimized workflow and proper use of tools and equipment.
- Implemented inventory control measures to reduce waste and optimize stock levels for efficient operations.
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Maintained a safe work environment, adhering to all safety protocols and guidelines.
Overnight Stocker
Walmart
Hartford, CT
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
New Britain High
New Britain, CT06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Refunds and exchanges
- Issue resolution
- Refund handling
- ID verification
Timeline
Electronics Associate
Walmart
11.2023 - 08.2024
Cashier
Walmart
02.2022 - Current
Overnight Stocker
Walmart
11.2021 - 02.2022
High School Diploma -
New Britain High